Sujan Chhetri Email & Phone Number

Australia

1. Developed and customized WordPress websites for clients in various industries, including restaurants, medical clinics, and cleaning services, utilizing tools such as Elementor, custom themes, and plugins to deliver bespoke solutions for unique business needs.2. Collaborated closely with business analysts to address customer website updates and resolve issues, enhancing client satisfaction and website functionality.3. Troubleshot and resolved frontend and backend technical issues, improving overall website performance and ensuring an optimal user experience, including managing email integration, forms, and newsletters.4. Managed website security, updates, data backups, and collaborated with the IT team on system integrity and functionality, including handling cPanel management, Hostinger hosting, and AWS configurations.5. Designed and implemented responsive, mobile-optimized interfaces to improve user accessibility across devices.6. Contributed to IT support activities including system integration, technical documentation, and conducting user training for internal tools.

Australia

- Handling and maintaining TAB and Keno services, ensuring smooth operation and timely updates.- Guiding and supporting staff members and attendants with their daily tasks and responsibilities.- Providing exceptional customer service, addressing and resolving issues with pokies machines.- Managing cash transactions and maintaining accurate financial records to ensure financial integrity.- Troubleshooting and fixing technical issues with pokies, Keno, and TAB machines to minimize downtime.- Training staff on the operation and troubleshooting of gaming and betting machines.- Ensuring compliance with all relevant regulations and company policies.- Monitoring the gaming area to prevent and address any potential security or compliance issues.- Assisting customers with understanding and using the gaming machines, promoting a user-friendly environment.- Conducting routine maintenance and inspections of gaming equipment to ensure optimal performance.- Implementing and overseeing promotional activities and events to engage and retain customers.- Handling customer inquiries and complaints efficiently, aiming for quick and satisfactory resolutions.- Collaborating with the management team to develop strategies for improving service and increasing revenue.- Keeping up-to-date with the latest industry trends and technologies to enhance service quality and efficiency.- Ensuring a pleasant and efficient environment, maintaining high standards of cleanliness and orderliness in the gaming area.

Bengaluru, Karnataka, India

- Developed features for real-time signal sending and automated events using Hasura Actions, enhancing system efficiency and responsiveness.- Wrote and executed comprehensive JEST test cases, improving code reliability and ensuring high-quality software releases.- Managed PostgreSQL databases and Docker files, ensuring robust, scalable backend infrastructure.- Utilized Node.js for server-side development, creating efficient and scalable web applications.- Implemented Puppeteer for cookie scraping, leveraging it for authentication and improving user experience.- Utilized ClickUp and Notion for effective task management, timely code submissions, and progress tracking, demonstrating strong organizational skills.- Collaborated on code development and version control using GitHub, facilitating efficient team collaboration, project tracking, and continuous integration.- Implemented RESTful APIs and GraphQL endpoints to streamline data exchange between frontend and backend systems.- Conducted code reviews and provided constructive feedback to peers, fostering a culture of continuous improvement and high-quality coding standards.- Integrated third-party services and APIs to extend application functionality and improve user experience.- Automated deployment processes using CI/CD pipelines, reducing manual effort and increasing deployment speed.- Performed performance tuning and optimization of database queries to enhance application performance and reduce latency.- Participated in daily stand-ups, sprint planning, and retrospectives, contributing to agile project management and continuous delivery practices.- Developed and maintained technical documentation for new and existing features, ensuring clear and accessible information for the development team.- Resolved production issues and implemented hotfixes promptly to minimize system downtime and maintain user satisfaction.

Master'S Degree, Engineering Management

B-Tech, Information Science And Engineering, 3.9/4.0

High School, Science And Technology, A