Sujan Chhetri Email & Phone Number

Canberra, ACT, AU

Queanbeyan, New South Wales, Australia

• Serving customers, scanning their purchases, taking cash and card transactions, and issuing receipts.
• Promoting special offers, new offers, or suggesting complementary products during the checkout of customers.
• Ensure shelves are stocked with products, restocking shelves and doing stock rotation.
• Working with team members to ensure the smooth run of the shop to ensure customer service is always our priority.
• Maintaining cleanliness and safety and following all health and safety protocols and follow the company policies

Canberra, Australian Capital Territory, Australia

• Scanning the labels using inventory management software SAP and picking & packing of orders.
• Invoicing the orders in SAP using various functions such as VT12 and providing final invoices.
• Using SAP display shipment function for purchase orders & shipment details of all orders in the system.
• Using SAP to create consignment notes along with detailed DG goods and keeping the records of the manifest.
• Inputting data such as pallet weight, height, DGs volume, and DGs type in a Microsoft Excel sheet for future records.
• Using the DHL website to book all NZ freights and adding information on customs documents, DGs goods weight, and volume.

Canberra, Australian Capital Territory, Australia

• Responding to and resolving customers’ JIRA tickets daily.
• Providing access to specific email alias, shared drives, and SharePoint folders through MS O365.
• Adding users to their respective organizational units through Active Directory.
• Answering phone calls and replying to emails from clients and team members professionally.
• Escalating any complex issue of the client to level 2 or team leaders. Adding time logs on all assigned tickets.
• Providing client support for IT installations, for example: printers, routers, phones, mobiles, and POS machines.

• Providing helpdesk customer support for issues related to Vianet’s internet services, such as troubleshooting slow speeds, connection drops, or setup issues for their broadband or Wi-Fi.
• Assisting staff and customers to resolve hardware, software, and network issues (PCs, laptops, printers, Wi-Fi, VPNs).
• Using remote support tools (e.g., TeamViewer, LogMeIn) to resolve technical issues in a timely and efficient manner.
• Installing & configuring desktops, laptops, and peripherals (e.g., printers, monitors) to meet operational needs.
• Setting up user accounts and managing permissions using Active Directory for access control and security.
• Maintaining and configuring commonly used applications (e.g., Microsoft Office Suite, Outlook, and VPN software).

Bachelor'S Degree, Information Technology

Advance Diploma, Information Technology

Diploma Of Education, Information Technology, D

Professional Year, Information Technology