Sujan Chhetri Email & Phone Number

Canberra, Act, Au

Canberra, Act, Au

Queanbeyan, New South Wales, Australia

• Serving customers, scanning their purchases, taking cash and card transactions, and issuing receipts.• Promoting special offers, new offers, or suggesting complementary products during the checkout of customers.• Ensure shelves are stocked with products, restocking shelves and doing stock rotation. • Working with team members to ensure the smooth run of the shop to ensure customer service is always our priority.• Maintaining cleanliness and safety and following all health and safety protocols and follow the company policies

Canberra, Australian Capital Territory, Australia

• Scanning the labels using inventory management software SAP and picking & packing of orders.• Invoicing the orders in SAP using various functions such as VT12 and providing final invoices.• Using SAP display shipment function for purchase orders & shipment details of all orders in the system.• Using SAP to create consignment notes along with detailed DG goods and keeping the records of the manifest.• Inputting data such as pallet weight, height, DGs volume, and DGs type in a Microsoft Excel sheet for future records. • Using the DHL website to book all NZ freights and adding information on customs documents, DGs goods weight, and volume.

Canberra, Australian Capital Territory, Australia

• Responding to and resolving customers’ JIRA tickets daily.• Providing access to specific email alias, shared drives, and SharePoint folders through MS O365.• Adding users to their respective organizational units through Active Directory.• Answering phone calls and replying to emails from clients and team members professionally.• Escalating any complex issue of the client to level 2 or team leaders. Adding time logs on all assigned tickets.• Providing client support for IT installations, for example: printers, routers, phones, mobiles, and POS machines.• Planning, scheduling, and implementing network hardware and software maintenance requirements and upgrades.• Troubleshooting network connectivity issues, for example: Printer/WIFI not connecting to the internet.• Documenting every client's issues through the ticketing system (Halo/Jira).• Help users to connect and configure printers, scanners, and other devices.• Creating and modifying Active Directory user accounts and passwords.• Updating the tickets accordingly every day and putting notes on them as the same issues might arrive again.• Communicate with the client after closing a ticket and ask if any other help is needed.• Using remote tool team viewer to gain access to the client's computer to fix Outlook, Excel, or any other issue.• Conducting weekly system security audits and reducing the risk of security breaches

• Providing helpdesk customer support for issues related to Vianet’s internet services, such as troubleshooting slow speeds, connection drops, or setup issues for their broadband or Wi-Fi.• Assisting staff and customers to resolve hardware, software, and network issues (PCs, laptops, printers, Wi-Fi, VPNs).• Using remote support tools (e.g., TeamViewer, LogMeIn) to resolve technical issues in a timely and efficient manner.• Installing & configuring desktops, laptops, and peripherals (e.g., printers, monitors) to meet operational needs.• Setting up user accounts and managing permissions using Active Directory for access control and security.• Maintaining and configuring commonly used applications (e.g., Microsoft Office Suite, Outlook, and VPN software).• Educating customers to set up and troubleshoot their modem/routers and resolve internet connectivity issues.• Working with the network & security teams to resolve complex issues impacting desktops & network performance.• Resolving software issues on platforms (Windows, macOS, Linux, iOS, and Android), improving system stability.• Troubleshooting complex network connectivity issues, including VPN, Wi-Fi, and LAN problems

Bachelor'S Degree, Information Technology

Advance Diploma, Information Technology

Diploma Of Education, Information Technology, D

Professional Year, Information Technology