Key experience and achievements:• Upgraded Exchange 2010 mail system to Exchange 2016 hybrid mode and pilot migration of mailboxes to Office 365 successfully. Result Empowered infrastructure support team to manage the mail system more efficiently and effectively with additional features available. Increase in mailbox size to 50GB per user with O365 removed the complexity of mailbox archiving. • Service Delivery Manager for Ausmaq Limited and First Derivatives. Ensured day-to day operation and services are being delivered as per the customer’s expectation and SLAs are being met for contracted deliverables. Continuously worked towards Service Improvement Plan to meet service level SLAs by maintaining quality. Result: Increased service delivery SLAs. Quality Compliance Audits for Ausmaq Limited for 3PAM and Cyber 3PAM were completed successfully. • Infrastructure Equipment Refresh for First Derivatives. Implemented the new easy to manage load balancers F5s by replacing Netscalers and the replaced the old SAN storage devices. Result: Empowered infrastructure support team to manage the load balancers more efficiently and effectively with additional features available. Replacement of old SAN storage devices with new ones resulted less rack OU usage in Datacentre, customer was able to consolidate 2 racks into single rack which resulted reduction in cost significantly. • Mimecast Implementation for Mail Archiving and Mail Filtering for Datacom Australia. Implemented single solution Mimecast to replace both Enterprise Vault for mail archiving and MailMarshal for mail filtering. Result: Increased security. Reduced ongoing cost and management cost by implementation of single solution for two features. Empowered infrastructure support team to manage the mail filtering and arching from a single Mimecast management portal.

Key experience and achievements:• Executed mobility migration project by successfully migrating eligible Qantas’s mobility services from Telstra to Vodafone and renewing remaining mobility services from old Telstra plan to new Telstra plan. Result: Benefit Analysis completed with realised savings of $2.4million per year.• Successfully coordinated the Program Lightspeed worth $20M and involved a team of 30+ resources by doing following activities but not limited to; day to day support to program manager, tracking and reporting progress across program, prepare status reports and power point presentations for leadership team, maintaining risks/issue and coordinating for mitigation and escalating as required, managing contract and procurement including requisition, purchase order and invoices, maintaining program financial tracker including forecasting and updating actuals, proposal normalisation, running meetings, meta-scrums, daily stand-ups, taking meeting minutes and following up on actions. Result: Accurate and up-to-date financial tracker for senior management for better decision making. Up-to-date and well-maintained blockers list for better visibility of major risks and issues and better understanding on escalation requirement.

Key experience and achievements:Streamlining the business process for the role based security system in the Content Management System (CMS) of AppsoluteHotel’s web application. Identifying that web administrators were taking too much time see and respond to orders and requests as their dashboard was displaying information from other department as well, which also created a security risk. Initiating a review and analysis of the existing system’s business process. Liaising with web administrators to determine new processes with enhanced security. Monitoring the development and implementation of the role based security system, and training web administrators in the operation of this new process. Result: Facilitated increased system efficiency, with a 20% reduction in administrators processing times due to a more filtered dashboard, and increased response times to orders and requests by 30%.Integrating Autoclerk, an automated reservation system, into AppsoluteHotel’s web application to eliminate manual handling processes and improve productivity. Recognising that Appsolute Hotel’s existing system included online reservation, check-in and check-out systems, which was unable to extract information from Autoclerk’s reservation system in an efficient manner. Implementing a review of Autoclerk’s business processes and interviewing hotel users to identify their needs and expectations. Liaising with Autoclerk’s integration engineer to determine logical processes for integration of Autoclerk and AppsoluteHotel. Result: Successfully enabled hotels to merge their Autoclerk account to AppsoluteHotel’s web app, removing manual handling procedures, which reduced processing times by 40% and costs by 30%.

Key experience and achievements:Revitalised the process of generating Financial Monitoring Reports (FMR) to facilitate improved flow of payments between the World Bank and NGO’s. Addressed the need to improve the speed of payment from the World Bank, which had caused issues delaying payment to NGO’s, further delaying their tasks. Introduced a technical review and analysis of the existing system and logically included new reporting requirements. Monitored development and implemented a new FMIS system as per requirements to address new reporting needs. Utilised new technology to improve FMR generation time, and coordinated staff training on the new system. Automated the addition of car dealers’ classifieds into qstir.com to reduce maintenance time and costs. Identified that car dealers were taking too much time to add classifieds due to the fact that they had 100’s of cars with different makes and models. Researched different available solutions and conducted various brainstorming sessions. Coordinated the development and installation of a new module where car dealers were able to upload csv files in qstir’s ftp server with all details automatically imported to qstir.com by a scheduled cron job. Scheduled the cron job in the application server and coached car dealer representatives in the method of uploading csv files in ftp. Conceptualised a ‘Bridge Maintenance Priority List’ to manage the maintenance of bridges as authorised by the World Bank and the Department of Roads. Established a group of people which included SME’s (bridge engineers, social analyst) to identify a multi-criteria scoring system including KPI’s to assist the DoR with their selection of which bridges would undergo maintenance first. Conducted different brainstorming sessions and implemented a new module where DoR staff were able to add scores to each bridge as per the multi-criteria.

Key Responsibilities:- Participated in planning business analysis approach and activities- Participated in conducting stakeholder's analysis- Assisted in planning business analysis communication and requirement management process - Assisted in requirement management including solution scope and requirement traceability management and communicating requirements- Assisted in defining business need, assess gaps, solution scope and business case and then determine solution approach- Assisted in requirement analysis including prioritization of requirements, organize requirements, specify and model requirements, defining assumptions and constraints, and verify and validate requirements- Assisted in reviewing and analyzing problems to determine solutions or enhance system performance