Sujata Luchmun Email & Phone Number

London Area, United Kingdom

Responsibilities Include:• Assessing our onboarding process for each customer segment to ensure it is seamless and efficient. • Educating new customers through training sessions to help drive adoption of the product.• Taking the technical lead on setting up new customers with HRIS & SSO integrations.• Collaborating with all internal customer facing teams to improve our customer’s experience of the platform.

London, England, United Kingdom

Performance Highlights:• Launched a B2B customer interface (EverAfter) to revamp our existing implementation process and create a collaborative workspace for our customers.• Successfully lead mid-market companies from signed-to-launch in just 5-7 weeks! This involved the efficient project management of technical HRIS & SSO integrations, as well as tracking milestones to help our customers experience a shorter time to value.• Built strong relationships and trust with internal teams… Show more Performance Highlights:• Launched a B2B customer interface (EverAfter) to revamp our existing implementation process and create a collaborative workspace for our customers.• Successfully lead mid-market companies from signed-to-launch in just 5-7 weeks! This involved the efficient project management of technical HRIS & SSO integrations, as well as tracking milestones to help our customers experience a shorter time to value.• Built strong relationships and trust with internal teams and departments to achieve alignment and quality handoffs between sales and customer success. Show less

London Area, United Kingdom

Performance Highlights:• Provided guidance to partner accounts throughout their onboarding journey from signed to go live.• Built and optimised profile listings on the Fresha marketplace.• Conducted training sessions for new partners on the platform and helped to activate payment features.• Assisted the payments team to review KYC documentation for our partners.

London, England, United Kingdom

Performance Highlights:• Worked as part of the ‘package re-launch’ team during the Covid-19 pandemic and contributed towards saving the company £1 million in costs.• Created a project analysing our current ‘travel documentation’ procedures and presented my suggestions on how this process could be improved to the Customer Service Director.• Interviewed our Co-Founder & CEO to ask him questions around diversity, equity and inclusion.

London, United Kingdom

Performance Highlights:• Top performer within my team answering over 1000 calls during our January sale.• Individually achieved £30K in ancillary sales within one month. The team ancillary sales target for the month was £40K. This included any flights quoted and booked on Amadeus GDS.

London, United Kingdom

Performance Highlights:• Managed 20+ sponsor accounts during our largest conference and exhibition (Aviation Festival), facilitating face to face onsite meetings between industry leaders and ensuring our contractual obligations were delivered.

London, United Kingdom

Performance Highlights:• Assisted the MICE account team to execute key sales activities in the UK and Europe for two city convention bureaus: Dubai Business Events and NYC & Company. Activities included: UK and European roadshows, sales appointments, attendance at MICE trade shows, and educational visits.

Bachelor Of Arts - Ba, International Business With French

Erasmus

Master Of Arts - Ma, Events Management