Sujay Biswas Email and Phone Number

Tax compliance management, oversight and preparation for a high volume of tax adjustments and returns in a time sensitive environment.• Maintain and proactively managed a portfolio of 250+ Business Banking customers for optimal service delivery of issues and inquiry handling.• Collaborate with other departments, such as finance, marketing, and tax professionals, to ensure a seamless and integrated client experience.• Manage the day-to-day operations of the client service department, including scheduling, workload distribution, and resource allocation.• Monitor key performance indicators (KPIs) and implement strategies to meet or exceed performance targets.

Led and optimized customer service operations, ensuring exceptional customer satisfaction and efficient resolution of issues. -Trained, supervised, and monitored daily work activities to ensure employees were completing duties and responsibilities within company policy and procedure. -Managed a team of 17+ employees, promoting a collaborative and efficient work environment. -Successfully implemented queue management strategies, reducing customer wait times during peak hours.

An IT Specialist, adept in driving technological excellence, innovation, and strategic solutions for complex IT challenges. -Oversaw installation and administration of software & hardware for clients' employees. -Create training materials and train end-users regarding IT security and computing tips to improve work productivity. -Supported various Windows applications and their installation across numerous workstations. -Efficiently addressed and resolved multiple tickets daily, consistently meeting targeted TAT.

-Offered support for the application and system based queries.-Provided technical support assistance to the user for various application.-Created and implemented innovative improvement programs to enhance corporate service delivery.-Collected, arranged and input information into database system.-Managed centralized training history, allowing for one-time training with credits applied across sponsors recognizing the training.-Acted a liaison between Pharmaceutical Companies and healthcare professionals- Canada, USA, India, Australia and Europe.

Responsible for managing and organizing daily restaurant operations with a goal of controlling costs and providing a high quality experience to customers. Personnel management from cook and waiting staff coordination to inventory management.

-Provided technical assistance for the installation of hardware and software solutions within the operational frameworks of local enterprises.-Performed maintenance and hardware repair of Windows server, computers, printers, scanners, and data backup.-Collaborated with various departments to resolve complex problems that require escalation and ensure detailed documentation to create a trail.-Maintained optimum level of Technical support services to corporate customers by ensuring SLA’s and KPI’s are met.