Role Description: • Execute Agile based projects for developing Network Management Applications • Deliver live deployment support for major releases• Configuration Lead for tracking process documents and configurable items• Manage customer escalations efficiently and proactively Key Assignments/ Initiatives:• Executed an on-site assignment in The United Kingdom to demonstrate the flagship product of RM at Customer Technical Seminars in the cities of Oxford, Cardiff and Exeter • Led the implementation of a project to automate the process of risk analysis and treatment in compliance with ISO-27001 standard• Successfully implemented the User Provisioning module for the Learning Authority in Stoke City of The United Kingdom • Organized and conducted knowledge sharing sessions for new joiners and trainees.