• Optimized inventory levels by coordinating daily with vendors on high-demand, high-margin items, resulting in a 10% increase in gross margin and improved store P&L.• Designed and implemented an Excel-based dashboard to monitor store-level OMNI KPIs, increasing associate visibility and engagement with performance metrics by 85%.• Collaborated with the Compliance team to reduce safety checklist-related tickets by 30% through data analysis.• Conducted performance improvement discussions with associates, leading to a 95% boost in overall store performance.• Spearheading a project aimed at enhancing Net Promoter Score (NPS) and product quality in online orders through Lean methodologies and process mapping, with projected improvements in customer satisfaction.

• Led cross-functional projects in Compliance Continuous Improvement (CCI), scheduling demand planning, and regulatory compliance, ensuring 100% adherence to corporate and government standards.• Supervised daily compliance and safety training for associates and managers, enhancing company-wide safety and regulatory knowledge by 90%.• Generated comprehensive monthly reports in compliance areas such as Health & Safety, Food Safety, and Sanitation, improving audit readiness and reducing regulatory risk.• Developed a data-driven SOP for fresh food purchasing, reducing food wastage by 98% and contributing to an increase in overall profitability.• Conducted and participated in regulatory compliance visits, minimizing risk and improving supply chain reliability, resulting in a 15% increase in sales through enhanced stock availability.

• Managed store-fulfilled E-Comm sales with a team of 25 associates, achieving a 25% YoY sales increase (~$3.5M GMV) by optimizing inventory and reducing nil-pick rate from 45% to 15%.• Acted as liaison between Store Support Centre, store associates, and customers, improved CSAT scores across Mississauga market by understanding business strategy, provide training, problem solving, and analytical skills.• Initiated strategic home delivery pilot program with Last mile delivery team's collaboration, increased orders from 0 to 120 WTD improve customer experience.• Implemented <2H delivery (Express), delivered operational innovation by maintaining 95% on-time delivery rate.• Collaborated with different vendors to ensure supply availability, kept customer focused mindset, boosting store NPS by 5 pts in 3 months.

• Conducted time & motion studies, implementing Lean Six Sigma principles such as Kaizen for continuous improvement of automation, yielding a 35% increase in gear production line output.• Redefined process control limits, increase parts accuracy by 20% in 6 months, lowering OpEx and improving product quality.• Led cross-functional teams and follow up to implement dock-yard management system, reducing trailer queues and shunting requirements.• Developed and delivered process engineering training programs, achieving a 25% waste reduction.• Presented reports related to demand planning and supply planning to stakeholders for maintaining procurement operations.