Sujit Chavan Email & Phone Number

Mumbai Metropolitan Region

🔹 **Quality Assurance and Improvement:** - Implement rigorous quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software. - Dedicate efforts to enhancing Ticket Satisfaction Scores and artist ratings.🔹 **Collaboration and Coordination:** - Foster seamless coordination with TuneCore's central team and Believe for efficient release validation processes.🔹 **Timely Customer Support:** - Consistently deliver… Show more 🔹 **Quality Assurance and Improvement:** - Implement rigorous quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software. - Dedicate efforts to enhancing Ticket Satisfaction Scores and artist ratings.🔹 **Collaboration and Coordination:** - Foster seamless coordination with TuneCore's central team and Believe for efficient release validation processes.🔹 **Timely Customer Support:** - Consistently deliver timely customer support, ensuring adherence to Service Level Agreements (SLAs) and offering pertinent solutions to TuneCore clients.🔹 **Data-Driven Insights:** - Employ research techniques to identify and address patterns that may lead to unsatisfactory ratings and activity within Zendesk ticket responses to artists.🔹 **Issue Investigation and Reporting:** - Diligently investigate potential instances of unsatisfactory tickets and activity, providing comprehensive reports to the management team.🔹 **Performance Reporting:** - Compile and present reports on customer and product-related issues, contributing to informed decision-making and continual improvement. Show less

Mumbai, Maharashtra, India

Mumbai Area, India

🔹 **Brand Management and Distribution Expertise:** - Solely responsible for overseeing distribution and retail operations for renowned brands including Pearl Drums, Meinl & Toca Percussion, and Chancellor in India. - Manage the retail vertical for Evans Drumheads and Promark Sticks.🔹 **Strategic Planning and Analysis:** - Proficiently handle stock order planning and sales projections, employing in-depth analysis to drive business growth.🔹 **Marketing… Show more 🔹 **Brand Management and Distribution Expertise:** - Solely responsible for overseeing distribution and retail operations for renowned brands including Pearl Drums, Meinl & Toca Percussion, and Chancellor in India. - Manage the retail vertical for Evans Drumheads and Promark Sticks.🔹 **Strategic Planning and Analysis:** - Proficiently handle stock order planning and sales projections, employing in-depth analysis to drive business growth.🔹 **Marketing Strategy and Reporting:** - Develop and execute regular marketing strategies, providing detailed reports on the effectiveness of social media campaigns and analytics.🔹 **Inventory Management:** - Implement stock allocation strategies for all verticals (retail, web, and distribution) nationwide, ensuring optimal product availability.🔹 **Relationship Building:** - Cultivate strong relationships with musicians, educators, and influencers to enhance brand presence across various platforms.🔹 **Product Expertise:** - Possess comprehensive product knowledge, spanning over 800 different offerings.🔹 **Competitor Analysis:** - Continuously monitor competitor activity across all sales verticals to identify opportunities and threats.🔹 **Collaborative Approach:** - Collaborate closely with principal brands to align strategies and achieve mutually beneficial goals.🔹 **Supply Chain Management:** - Collaborate with retail and distribution heads to ensure consistent product availability nationwide.🔹 **Social Media Management:** - Manage and curate content for brand social media channels, fostering engagement and brand loyalty.🔹 **Customer and Artist Relations:** - Proactively communicate with artists, customers, and dealers, addressing queries and resolving issues effectively. Show less

Mumbai Area, India

🔹 **Content Moderation and Curation:** - Moderated diverse digital content types, including stock images, videos, illustrations, and vectors, as well as editorial content for leading platforms like Shutterstock and Adobe Fotolia.🔹 **Site Audit Expertise:** - Conducted site audits for Shutterstock as required, ensuring content quality and compliance with platform standards.🔹 **SEO and Metadata Optimization:** - Proficiently optimized keywords and metadata to… Show more 🔹 **Content Moderation and Curation:** - Moderated diverse digital content types, including stock images, videos, illustrations, and vectors, as well as editorial content for leading platforms like Shutterstock and Adobe Fotolia.🔹 **Site Audit Expertise:** - Conducted site audits for Shutterstock as required, ensuring content quality and compliance with platform standards.🔹 **SEO and Metadata Optimization:** - Proficiently optimized keywords and metadata to enhance search engine visibility and drive improved search engine results for digital assets.🔹 **Broadcast Program Oversight:** - Inspected program schedules for NBC Universal Inc. (National Broadcasting Company), ensuring seamless broadcasting operations.🔹 **Client Feedback and Service:** - Delivered consistent, objective, efficient, and accurate feedback to clients, enhancing the quality and relevance of digital content.🔹 **Reliability and Attendance:** - Demonstrated punctual and unwavering attendance record, ensuring a reliable and committed presence in the workplace. Show less