Sujit Kumar Email & Phone Number

Duties & Key Responsibilities:● Critical analysed of Sales & HR data to identify trends, shapes, and insights that’s helped management to make decision.● Analysed and compared external sources of data and find the recommendations for Data Driven Decision Making.● Established and organised data systems and processes to achieve corporate goals. ● Explained complex data into a very clear of understanding for the stakeholders and recommended for Data Driven Solutions.● Prepared reports and created dashboards for the stakeholders by using Tableau and Power BI. ● Execute and taking necessary steps for data cleansing and remove duplicates to assure data quality for efficiency and correctness.● Assured data quality and maintained standard of data accuracy, completeness and its use of limitations. Key Achievements● An increase of 5% output by cleaning data & removing duplicates.● An increase of 5% sales and significant improved of business strategy by introduced BI tool.● By establishing robust analytics solutions and improved key performance, resulting a 15% progress in report loading time and a 10 % increase in data accuracy that’s greatly influenced on making better decision for the company

London Area, United Kingdom

Duties & Key Responsibilities:● Collected data from internal and external sources of database and make sure the data accuracy and completeness.● Cleaned data, removed duplicates value and created dashboards for the stakeholder by using Power BI and Excel.● Maintained data security, safety and store according to data privacy act and provide necessary and relevant data to other team members and departments for making better decisions for the company.● Closely monitored with customers to gather a better understanding of data content, opinion and conduct of customers. ● Created meaningful and up-to -date management report for data-driven recommendations to increase the efficiency and effectiveness of marketing campaigns.● Provided necessary training to the marketing personnel on data visualization techniques and best practices.● Developed and applied data analysis techniques for customer segmentation and targeting initiatives.Key Achievements● By closely monitored with customer’s feedback, experience and behaviour, resulting in a decrease of 10% complain and an increase of 15% satisfaction levels. ● An increase of 12% retention rates achieved by introducing a segmentation strategy and helping marketing team to find out the loyal customer.● Introduced BI tool, which has led to improved business strategy that’s impact on increase in profit by 3% and decrease in cost by 4%.

London, United Kingdom

Duties & Key Responsibilities:● Managed relevant paperwork’s and submitted to the head office in a timely manner.● Discussed with Manager for various customer’s problems and find out the appropriate solutions.● Established customer services policies and procedures & ensured customer services standard are met.● Provided excellent customer service to the clients and partners via phone, email and online platforms.● Processed orders, invoices, and other documents using internal systems.● Handled customer queries, complaints and feedback in a professional and courteous manner.● Maintained accurate records and reports of customer interactions and transactions.● Supported other administrative tasks.Key Achievements● Helped Manager in making decision by presenting quality report and recommendations, resulting in a 10% increase in efficiency.● Improved report accuracy by maintaining standard of report and quality control which helped to reduced 30% errors● Developed and delivered training to team members, resulting in a 25% increase in productivity.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, Pass

Master Of Business Administration - Mba, Accounting