Certified Scrum Master with PSM I certification and over 13 years of experience in project delivery, Agile team leadership, Administration and IT support. Demonstrated expertise in managing digital banking projects, implementing CI/CD pipelines, and driving process improvements to enhance operational efficiency. Proficient in Agile methodologies, IT support, and stakeholder management, with a proven track record of delivering complex solutions in the banking domain. Adept at troubleshooting, team leadership, and technical documentation.Core Competencies:• Agile Methodologies (Scrum), Team Leadership, Collaboration, & IT Support• Process Improvement, Quality Assurance, Incident/Problem/Change Management• Infrastructure Design, CI/CD Automation, Stakeholder & Vendor Management• Platforms: OpenShift, AWS Cloud, GENESYS, Avaya• Technologies: Java, REST API, SOAP, Microservices, HTML, CSS, JavaScript, VXML• DevOps Tools: Jenkins, Rundeck• Frameworks: Struts, Spring, Hibernate• Servers: Tomcat, WebSphere, JBOSS | Databases: Oracle, DB2, MSSQL• Tools: Eclipse, NetBeans, IBM Rational | OS: Windows, RHEL• Documentation, User Training, Reporting & Presentations