As a Support Team Lead at NISC Export Services, I work with international customers who purchase EBSCO resources, such as mobile applications, audiobooks, and online databases. I resolve and troubleshoot issues related to access, functionality, and performance of these resources, ensuring customer satisfaction and retention.I have over four years of experience in the information technology and services industry, with skills in service desk, accounts receivable, cash collection, management, and employee wellness. I also have a bachelor's degree in electrical, electronics and communications engineering, which gives me a solid foundation in technical knowledge and problem-solving. My mission is to provide high-quality and timely support to customers, leveraging my EBSCO expertise and communication skills.