Sukarn Chowdhry Email & Phone Number

Toronto, Ontario, Canada

Leverage data-driven insights to optimize online presence and enhance user experience. My role blends quality assurance, strategic data management, and collaboration with marketing and analytics teams to drive operational efficiency and business growth.Platform Operations:• Quality Assurance: Ensure 100% of onboarded products include high-resolution images, detailed product descriptions, and accurate pricing.• Efficiency Improvement: Increased product integration on the merchandise website from 27 per week to 12 per day, a 314% improvement in efficiency.User Experience & Data Management:• Updates & Maintenance: Regularly update and maintain the Personal Shopper Build, encompassing over 3,400 products, and execute tax uploads for compliance.• Macro Development: Created macros reducing Personal Shopper upload time by 78% and NLI product upload time by 67%.• Data-Driven Decisions: Utilize analytical skills to track page views and sessions, collaborating with the analytics team to enhance site performance.Reporting & Analytics:• Detailed Reporting: Produce comprehensive donation reports for affiliated charities.• Performance Metrics: Analyze key performance metrics to drive strategic decisions and improve operational efficiency.Achievements:• Conversion Rate Improvement: Contributed to a significant increase in the site’s conversion rate, from 6.34% in 2022 to 7.29% in 2023.• Operational Efficiency: Developed macros significantly reducing processing times for key uploads.• Strategic Impact: Recognized for strategic initiatives and meticulous attention to detail, driving the success of our e-commerce platform.

Toronto, Ontario, Canada

• Assisted customers in selecting and purchasing products, with a focus on promoting and upselling to increase sales.• Processed transactions using point-of-sale systems and handled customer payments.• Maintained a clean and organized store environment to enhance the shopping experience.• Assisted with inventory management, including restocking and organizing products.• Collaborated with team members to achieve store sales goals.

Toronto, Ontario, Canada

• Analyzed and interpreted data to identify trends and opportunities for improvement within the rewards program• Coordinated with external partners to ensure smooth operation of the program, including the processing of rewards redemptions and tracking of points balances• Collaborated with cross-functional teams to develop and implement new initiatives for the rewards program• Ensured compliance with relevant regulations and policies

Toronto, Ontario, Canada

• Analyzed sales reports for over 300 articles under the categories - Baby, Pet and Non-food. • Forecast weekly/cycle Sales units for over 300 articles under the Baby, Pet and Non-food desk using BW Reporting and SAP system.• Plan and execute promotions for each ad week/cycle based on forecasted sales through SAP. • Planned and executed complex CMA Promotions based on vendor/supplier requests. • Followed up with Vendors/Suppliers to troubleshoot planned promotions and assist in article related queries by providing insightful and precise solutions• Performed OSP Validations every week to ensure that all the articles are in-line with the planned promotions for the ad week/cycle.• Validated the web shop for any discrepancies in the promotions planned for the articles published online and assisted the Promotion Execution team in troubleshooting the same. • Delisted published articles based on sales performance criteria.• Developed and automated Vendor Sales Performance lists using Power-query and MS-Excel.

Caledon, Ontario, Canada

• Worked with a team of UPS Hubs, Customer Support Representatives, and other relevant departments to provide appropriate solutions to the customers.• Used tools such as Microsoft Excel to produce reports and visualize key performance indicators (KPIs).• Took end-to-end ownership of Twilight Dispatch, including both inbound and outbound. • Maintained the office library, including cataloging, distribution, and record keeping (ie. commercial invoices, international bills of lading, and shipping documents to ensure completeness and accuracy)• Assisted clients daily via email and phone, and took responsibility for addressing general questions and further directing clients to the appropriate departments when required • Performed filing and data management, as well as drafting and editing short office memos• Coordinated, tracked, and followed up with UPS and third-party drivers en route to their destinations

Caledon, Ontario, Canada

• Learned and diligently executed company-established package handling methods• Checked each piece of equipment in the yard to verify its contents, including all vehicles ranging from 5-ton trucks to 53-foot trailers• Maintained strict adherence to the company-established safety rules and procedures

Gurugram, Haryana, India

• Analyzed and reviewed business processes through the lens of end-users to find problem areas and inefficiencies; made recommendations for optimizing tasks and measuring business performance • Led the effort to review the organization's cash flow processes to ensure that transactions and cashback services functioned efficiently to give users a seamless and exemplary experience• Developed and implemented standard business processes to support BAU activities across all teams, which helped bring down the resolution time of CRM queries from an average of 72 hours to 24 hours• Managed marketing efforts for White-Label Websites across top-tier clients, including Mastercard India,;. and Jio (a subsidiary of Reliance Industries)• Developed Power Queries in MS-Excel to automate and transform customer processes, including:• Admitad Network transaction validation: transformed a 60-day cycle to a 14-day cycle• Amazon India missing transaction process: transformed a 90-day cycle to a daily process for the recharge transaction segment • Amazon India individual Retailer-level missing transaction processes: transformed a 7-hour process to a 3-hour process • Worked within a cross-functional team environment and single-handedly managed independent projects focused on obtaining and securing a college/university-level user base, and mentoring recruits• Worked with top-tier clients to understand and document their requirements for business processes, workflows, and define unique and meaningful Key Performance Indicators• Assigned and oversaw business operations teams working on executing the defined business requirements• Supervised and trained 5 interns for CashKaro.com’s Business Operations team• Initiated and managed a Student Ambassador program to increase brand awareness, engagement, and sales

Gurugram, Haryana, India

• Identified and implemented marketing strategies to increase engagement and acquire new users based on established objectives, market characters, and cost factors• Implemented guerilla marketing techniques; organized Tinder Turf events on college and university campuses• Increased brand awareness, at a zonal level in the National Capital Region of Delhi, as a leading platform in the internet-based dating and socializing market segment

New Delhi, Delhi, India

• Created and implemented effective social media strategies, with a focus on brand and product awareness, increasing engagement via social media to 4.5% from the previously stagnating 3%• Curated and designed product-centric content to be pushed on individual social media networks• Led and managed the developments of the content pushes; monitored the marketed and conceptualized content with daily and weekly checkpoints to assess (and modify if needed) the strategy• Outperformed intern sales targets in generating sales for personal care products, using social media channels• Created weekly product-level sales and exit-click reports, pushed via different social channels using MS-Excel

New Delhi, Delhi, India

AIESEC is the world’s largest youth-run international and not-for-profit organization, which provides youth an opportunity to gain cross-cultural international work experience and to volunteer for causes around the world. AIESEC has consultative status with the United Nations Economic and Social Council, and is also an independent arm of United Nations Department of Global Communications. AIESEC’s international headquarters are located in Montreal, Canada.• Facilitated international exchanges for students who wish to explore opportunities around the world• Identified, targeted, and on-boarded students interested in the identified opportunities• Coordinated and liaised with team leads and administrators across the globe to find ideal opportunities which would complement and benefit the students• Followed the R-M-R (Raise-Match-Return) protocol successfully• Received a Special Mention as recognition in the AIESEC Delhi IIT March Local Committee Meet – 2017

Ontario Graduate Certificate, Marketing Management - Financial Services

Ontario Graduate Certificate, Business Analytics, 3.8/4.0

Bachelor Of Computer Applications, Information Technology, 3.0/4

Activities and Societies: President of Tark - The Literary Society of Maharaja Surajmal Institute Chief Advisor of the annual cultural.