Sukena Rupani Email & Phone Number

Woodbridge, Ontario, Canada

Toronto, Ontario, Canada

• Communicated with multiple departments to evaluate current project status and needs, developed, and maintained project schedules to ensure on time project delivery and task completion.
• Created and maintained project delivery and pickup schedules as well as communications to ensure on time project delivery and task completion.
• Coordinated deployments of multiple projects originating from various clients simultaneously.
• Point of contact for after-hours deliveries and escalations arising from both internal and external stakeholders.
• Planned and scheduled workflow for the US warehouse.
• Responsible for coordinating all returns from the client to the vendor and ensuring credit is received.

Woodbridge, Ontario, Canada

• Worked closely with senior management for escalated server support requests and provided extensive administrative support.
• Provided quotes to the client for service calls, scheduling, and dispatching technicians to data centers.
• Tracked technician hours and billed the client accordingly using ServiceNow.
• Primary point of escalation for Server Support Services ensuring contractual obligations as well as SLA agreements outlined in our client contracts are met.
• Maintained statistical data, pivot tables and reports on Microsoft Excel which were used to create presentations for biweekly governance meetings with the client.
• Tracked and logged all hardware ordered by the client for both Canada and US and presented all data on the weekly client meetings to ensure client satisfaction.

Woodbridge, Ontario

• Prime point of contact for the Dispatch team
• Responsible for coordinating the dispatch of local and/or regional Field Service Technicians throughout Canada using ServiceNow.
• Responsible for the proactive planning of all incoming Incidents received within a specific geographic territory.
• Assisted technical team with preparation of deployments by creating tickets and further dispatching them and reporting the same using both Soroc and CIBC ServiceNow.
• Maintained constant communication with internal and external clients, performed technical problem determination as well as addressed client concerns and conducted investigations when required.
• Reviewed and analysed tech planners for valid entries and following up with tickets thereby increasing effectiveness and delivery of services in a timely manner.

Pune Area, India

• Established positive relationships with parents through maintaining on-going communication andcollaboration around students’ emotional and social growth
• Demonstrated leadership by engaging with students and creating meaningful learning experiences
• Developed lesson plans for students and maintained accurate progress records that resulted in theimprovement of grades by 20-30 percentage points
• Encouraged students to learn independently using additional resources including the internet
• Coached a child with learning disabilities and assisted her learning in foundational math, leading to an increase in grades from a 17% to 54.5%

Service Analyst, Information Technology

14-week intensive in-class training on the fundamentals of computer technology support through PC installation, configuration, mobile.

Post Graduation Diploma In Banking And Finance, Banking, Corporate, Finance, And Securities Law, First Class With Distinction

Activities and Societies: Public speakingStudied Banking and Finance

Bachelor'S Of Commerce( Accounting), Accounting, Finance And Banking, First Class With Distinction

Activities and Societies: Debate Team, Public Speaking, Entrepreneurship, Management, Elocution, Extempore.Studied Cost and Work's.