* Assist the Grocery Manager in leading the team to ensure smooth daily operations, including scheduling and staff management.* Manage inventory by overseeing ordering, receiving, and stocking to maintain proper levels and reduce waste.* Ensure top-notch customer service by helping customers, resolving complaints, and keeping the store clean and organized.* Maintain compliance with company policies, food safety, and health and safety standards.Provide training to team members to improve product knowledge and customer service skills.* Communicate effectively with team members and other departments to coordinate tasks and solve issues.* Monitor product quality and freshness, making sure standards were met and reducing waste through regular inspections

* Managing the customer service department and ensuring that all employees are performing their duties.* Oversee the front-end team, ensuring smooth and efficient operations and maintaining a high level of customer service.* Manage staff rosters, considering employee availability, skills, and business requirements to always ensure adequate coverage.* Train and mentor team members, providing guidance on customer service techniques, company policies, and procedures.* Handle escalated customer issues and complaints, striving for resolution and customer satisfaction.Conduct performance evaluations and provide constructive feedback to staff, recognizing exceptional performance and addressing areas for improvement.* Collaborate with other departments to ensure seamless coordination and cooperation for the benefit of customers and the business.* Monitor and maintain store cleanliness, organization, and visual merchandising standards.* Assist in inventory management, including stock replenishment and order processing.* Work closely with the store manager to achieve sales targets and drive business growth.* Maintain a safe and secure work environment, enforcing safety protocols and addressing any hazards or incidents.

* The operation of electronic systems such as cash registers* Answering telephones and giving information to callers, taking messages, or transferring calls to appropriate individuals* Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs* Serving customers in a manner which provides an accessible and pleasurable experience to the greatest degree* Recommend, select, and help locate or obtain merchandise based on customer needs and desires.* Compute sales prices, total purchases and receive and process cash or credit payment.* Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.* Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.* Consistently uphold a high level of cleanliness in my surrounding environment* Sustain distinctive organizational skills to ensure all assigned tasks can be completed in an appropriate time frame and to a sufficient level* Closing store/ Self Check-outs

* Opening Store Servings* Customers* Overseeing Daily operations* Shift Reporting* Entering daily data

* Overseeing the day-to-day operations at a Café Daily opening and Closing Store Responsibility* Welcomes customers by determining their coffee interests and needs.* Educates customers by presenting and explaining the coffee drink menu, answering questions.* Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, cafe latte, and cappuccino* Generates revenues by attracting new customers; defining new and expanded services and productsMaintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.* Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs* Maintains safe and healthy work environment by following organization standards and sanitation regulations* Improves quality results by studying, evaluating, and re-designing processes; implementing changes; Maintaining and improving the appearance of the store and coffee bar.* Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.* Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

* Help prepare meals and keep the galley and food storage areas clean* Make certain food is prepared and served to the customers in right quantity, of right quality and within the prescribed time limit* Ensure high standards of cleanliness and hygiene in the kitchen area* Plan the special menu for occasions like New Year, Christmas, and other party events.* Get the menu approved from the head chef* Perform the food handling procedures as per the procedures prescribed by the centres for Disease Control and Food and Drug Administration* Foster service innovation* Manage compliance with food and beverage hygiene policies and procedures* Manage cost and quality controls* Manage customer service* Manage food and beverage operations* Manage site/outlet and equipment maintenance* Manage training* Participate in dispute resolution