• Providing test results and test information to internal and external clients in an efficient and accurate manner. Including calling, faxing, and answering incoming inquiries as required.• Receiving and implementing requests for additional testing on specimens.• Providing patient information to referring physicians and referral labs.• Referring questions/complaints to specialists as appropriate for follow-up• Responding to routine inquiries from doctors and patients, ensuring follow-up to our clients.• Ensuring client service information is current by collating statistical information and documentation, following to ensure information is received, updating information as appropriate.• Receiving and following-up requests for physician consultations

• Oversee daily operations of a store with multi-million annual revenue.• Recruit, train, mentor and manage ~50 member team of supervisors, team leaders and store associates.• Ensure continuous delivery of outstanding customer service.• Performance management of the leadership team and provide skill enhancement training.• Develop and implement strategic merchandising plans to achieve revenue goals and reduce expenditure.• Scheduling associate hours ensuring payroll remains within budget.

• Participating in recruiting processes.• Performance management and skill enhancement training.• Training new hires.• Ensuring high standards of Visual Merchandising and cleanliness is maintained.• Operating cash registers.• Generate sales through customer engagement and determining customer needs.• Providing quality customer service.• Performance Management and skill enhancement training.• Evaluating and improving customer service practices.