Sukhdev Bains Email & Phone Number

London, Gb

London, England, United Kingdom

• Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud and scams.• Review and research evidence/documents to analyse the overall fact pattern of a claim.• Liaising with financial organisations, stakeholders including the law enforcement and consumers to provide a fair outcome. • Writing in-depth reports of my findings and presenting them to both sides.• Specialising in APP scams, Account Access and Plastic Card Fraud. • Investigating Investment (Cryptocurrency) and various other high level fraud scams with data analysis

Responsible for the quality checking for the jurisdiction department of the project. Training and development lead for new entrants and primary technical contact for any jurisdictional and legal issues for Managed Operation, comprising of over 500 adjudicators.• Providing quality assurance monitoring of all investigators to identify learning needs and trends and, in turn, provide in-depth analysis. • Perform risk assessments to understand risk level, significance and scope to keep up to date with, and understand, relevant laws and regulations.• Responsible for ensuring that we comply with outside regulatory requirements and internal policies. Consistently exceeding expectations of challenging productivity targets without compromising high quality standards.• In depth knowledge of the DISP, ICOB, GISC and MCCB rules and regulations.• Signing off all quality checkers once they have passed the accreditation stage. • Complete quality monitoring reviews and deliver feedback sessions to provide assurance on regulatory compliance and maintain high quality consistency across the operation.• Ensuring we have not breached GDPR and ADR requirements in accordance of set compliance.• Responsible writing a report on each case, detailing areas requiring improvement and any remedial work required to minimise reputational risk.• Responsible for training, providing support and auditing work of 50 adjudicators per intake.

London, England, United Kingdom

To assess and resolve disputes between consumers and financial institutions fairly and efficiently, in accordance with the appropriate processes, rules and guidance. • Consistently achieve objectives set by the Financial Ombudsman Service across a broad range of metrics - including quality, operational and financial. • Analysing evidence (including contracts) and resolving complex disputes, taking into account relevant FCA rules and legal principles• Actively manage personal caseload and contribute to the achievement of team objectives.• Develop and maintain a detailed understanding of case-handling techniques and technical knowledge across all areas of the products and services.• Consistently exceeding expectations of challenging productivity targets without compromising high quality standards.• Scheduling aspect of the project by analysing a high volume of incoming cases and allocating them across the team of adjudicators to ensure they are dealt with in a timely manner.• Develop and maintain a detailed understanding of case-handling techniques and technical knowledge across all areas of the products and services

London, England, United Kingdom

Processed and managed fraud referrals on all products via specialist bespoke and industry fraud/dispute systems to ensure minimal loss to the business whilst using own initiative to solve any issues that arose.• Develop and maintain a detailed understanding of case-handling techniques and technical knowledge across all areas of the products and services.• Take ownership of customer fraud enquiries, solving them at first point of contact.• Pro-actively monitored and identified suspicious trends and patterns, suggesting preventative actions and improvements to current improvements, policies and systems.• Manage AML/KYC-related key performance indicators to ensure consistency in quality and timeliness of completion.• Devised the role of a trainer, supporting new fraud investigators through the technical systems and procedures using personal training structures and outlining ways to streamline processes. • Demonstrated expert investigation techniques to complete a detailed examination of all suspect cases and claims, ensuring appropriate actions were taken.• Successfully handled sensitive and complex queries, dealing with external 3rd parties such as the Police, other financial institutions, merchants, victims of crime and credit reference agencies and complete suspicious activity investigations and reports.

Nottingham City, England, United Kingdom

• Ensuring completeness and accuracy of the customer file by obtaining the necessary requirements.• Validating the customer risk rating information.• Identifying any missing information in the customer file.• Screening for any for negative news, PEP, Sanctions etc. on Client, Related Parties and Related Individuals.• Organize training and knowledge sharing sessions.• Provide subject matter expertise in the Quality Assurance (QA) space.• Contribute as a SME and mentor to new people.