Benjamin A. Email & Phone Number

London, England, United Kingdom

Analyzing and reviewing security event data from the LogRhythm SIEM Console. Conducting investigations and breakdowns where necessary. Managing detection and response on our Symantec AV tool using EDR.Using Rapid7 InsightVM to run vulnerability scans on company assets and producing reports to senior management.Providing support and advise to stakeholders and colleagues on existing security tools.Main Duties include:Supporting the CyberArk PAM hosted SaaS solution for various departments to maintain least privilege.Ensuring all CyberArk created accounts underwent password rotation. Enforcing server hardening rules.CyberArk Endpoint Privilege Management SaaS delivery, configuration, and deployment of CyberArk EPM agents to laptop users.Creation of EPM policies to allow, block or escalate specific software tools for developer’s machines within the business. Meeting with management to review approved software list and update where necessary.Workspace OneResponsible for the management and deployment of applications for MacOS clients.Scheduling and pushing the latest MacOS updates.Reviewing the MacOS estate and ensuring all Mac’s were updated regularly.Symantec EDR ConfigurationConfiguration, setup, and deployment of Symantec agents using SEPM.Reviewing AV logs for out-of-date machines.Contacting users to ensure virus protection is kept up to date.

Reporting to senior management to support the business with cyber security projects and general IT support. Tasks include Information Security defence and protection, threat analysis and threat defence, Windows Active Directory User Management and Group Policy configuration and networking support for firewalls and switches.Main Duties include:Managing EDR Solutions such as Malwarebytes and Trend Micro Cloud one installations for deployment and implementation.Using the Trend Micro Security Cloud One console to write policies for threat detection and quarantine before creating a PowerShell script for deployment on both Windows and Ubuntu platform.Daily monitoring and removal of all detected quarantine items.Malwarebytes Internet Security setup and deployment with Windows GPOUsing Malwarebytes cloud console to create policies for threat detection and quarantine for other clients. Once policies were created, the agent installation package would be deployed to all Windows Desktops, PC’s, and Servers after work hours using Windows Group Policy configuration. Incident logging, response and remediation upon receiving an alert.Providing cyber security awareness training where necessary to clientsDesigned and built VMware infrastructure host environments running Windows Server 2019 with VMware ESXi Also used VirtualBox for sandbox environments to analyse suspicious files when necessary.Installed Datto RMM for deployment and monitoring to remotely connect to our clients Windows Server 2016 environment for setup, configuration and updates. Configured Fortinet VPN software to allow clients direct connection to foreign offices.

My key responsibilities involved travelling to Morrison’s various contracts and documenting a project plan for each upcoming project. I effectively communicated to all stakeholders on how the project will be managed and provided frequent updates on progress.Business onboarding: My role was to initiate the planning and integration of the client systems in line with Morrison’s infrastructure by communicating with both businesses and the IT team to devise a plan and a timeline to highlight the scope of the project and the task required to complete the integration. Introducing new concepts such as Robotic Process Automation (RPA): This allowed our clients to automate a number of tasks and job functions that reduce costs and increased team efficiency once fully implemented. Rollout of a new HR Learning Management System for the HR team: My role involved ensuring all existing staff records were adequately updated with the correct information, before fully supporting the installation, training and comms of the new solution.

Working for a Managed Service provider based in Sussex, I managed the delivery of an Office 365 rollout and hardware refresh for a leading publishing company based in Central London.My duties involved, designing all key documentation required for the project including project plans and highlight reports, coordinated with engineers on the installation of all the Office 365 rollout, managing the resource planning throughout the duration of the project and collaborating with the business on all Business-as-usual activities and project closure activities after delivery.

London, United Kingdom

Implementing and supporting the structured rollout of all corporate wide software applications such as Office 365 and third party applications such as the Condeco room booking system for the office. Documenting all Ingeus UK projects I was assigned into a structured project plan with GANTT chart and provide updates on progress by weekly summary reports and catch-up meetings.Assisting with the configuration of IT equipment such as laptops running Windows 10 and mobile phones for distribution to different government contract offices around the UK.Using Power BI to generate regular reports to stakeholders and establishing a project governance structure to provide timely communication updates on the impact of changes and decisions.

Overseeing the successful rollout of a cyber security program for a major client with multiple team members to defend against ransomware and attacks. Leading the installation of Trend Micro threat detection endpoints and firewall monitoring.Monitoring incoming threats using the in-house SIEM tool and providing daily reports to senior management Also provided staff training on cyber security awareness and GDPRDesigning the communication strategy with multiple stakeholders across the businessDesigning training documentation and guidance to key stakeholders to ensure awareness of the new measures going forward.Overseeing a fibre WAN rollout project for another clientAdvising stakeholders of the progress of the rollout and liaising with the third-party fibre provider to ensure the installation on each site ran smoothly.

London, United Kingdom

Introduced an interactive digital conferencing solution With a £150,000 budget, I launched a new project to install an interactive smartboard in each of our global offices, to facilitate design and collaboration across the business.Facilitated the rollout out of Office 365 on all PC’s using our SCCM platform and executing our internal communication strategy to all stakeholders and staff members.Skype for Business rolloutMy project involved marketing Skype for business as a software and then promoting its uses through various marketing techniques such as published videos on our intranet, creating how-to guides and working with the IT team to rollout the latest version via group policy to all staff.

Hammersmith West London

Logging all incoming calls into the helpdesk software and resolving in a timely mannerConnecting to other IT hardware such as HP ProLiant servers to using Windows Remote Desktop and Dameware. Installing all required software for users.Building PC’s from scratch to send to other sites as well as fault finding, and repairing damaged or faulty PC units before sending them back to other sites.

London, United Kingdom

Assisting the helpdesk answering calls and resolving IT Issues, such as rebuilding laptops, re-imaging Windows on desktops, Windows Server 2008/ 2003 troubleshooting, blackberry device configuration and assisting users with all our Citrix issues. I also ran several IT projects with the service desk team which included,Sophos Enterprise Console Anti-Virus database migration and upgradeThe scope of the project was to migrate our existing Sophos Anti -Virus console from one server in our old data warehouse that was going to be redundant to a new server in a different warehouse. User migration into new Citrix Xen App 6 environmentWorking in a team of three including a Citrix specialist who had in-depth knowledge of Citrix systems. My task was to manage the upgrade of our Citrix environment and provide support and assistance once upgraded.Laptop Encryption project including Sophos encryption upgrade and migrationAs part of our company security procedures, all our laptops are to be encrypted with the latest encryption software to protect our company data.

Post Graduate Diploma

Indigital Skills Bootcamp

Mcp Microsoft Certified Professional

Mcse Microsoft Certified System Engineer

Mcsa Microsoft Certified System Administrator

Ba (Hons) Business Administration