Diana Gutu Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• Booking, coordinating and managing meeting rooms in the Outlook Calendar.• Liaising with the meeting room organiser's, EA's and hospitality team over requirements for all meetings and internal events, ensuring correct information for producing a detailed function sheets• Maintaining security for the company by providing passes to the visitors and activating badges for the external employees.• Handling external and internal calls in a professional manner. Operating switchboard in a professional and efficient manner by distributing calls to relevant parties.• Processing daily incoming post, packages and internal mail and distribute accordingly. Sorting packaging and franking outgoing mail including special/recorded delivery and couriers (Royal Mail, DHL, Addison Lee).

London, England, United Kingdom

• Provided prompt customer service support with professional, friendly and patient attitude. Resulting in receiving a 5 star customer satisfaction rating through voice, chat and e-mail communication.• Trained 12 new hires on company specific policies, procedures and compliance guidelines.• Interacted with customers constantly by assisting them on the tills, memorising important details, such as names, order preferences, allergies and dietary requirements• Executed stock controls weekly and recorded details accurately in the system.

London, England, United Kingdom

• Handled the greeting and serving customers in a professional, warm, friendly and genuine manner.• Supported other team member performance. Also responsible for serving a range of beverages and food in line with clients requirements, followed all safety and sanitation policies to uphold proper health standards.• Assisted with onsite events and arranged catering for the meeting rooms.

Istanbul, Turkey

* Used product knowledge and built customer relations to drive substantial sales increases in fashion and luxury products by 30%.* Remained abreast of the ever-changing industry trends and participated in professional development opportunities to strengthen product and service knowledge.* Politely addressed any customer complaints, escalating to manager when necessary.

Chișinău, Moldova

* Discovered and recruiting potential models by organizing castings, auditions and photo shootings.* Structured and assisted in-depth development of the models' career.* Built up and maintained a database of international models and liaised with numerous of international modelling agencies.* Acted as an intermediate between models and all other modelling industry professionals who provide services to them.* Promoted models to the clients and negotiating the terms of a model's contract with the clients.

Bachelor'S Degree, Statistics And Economic Forecast

High School Diploma

Primary And Middle School