Sukhdev Singh Email & Phone Number

Malaysia

• Monitor service delivered by outsourced providers against contractual services and agreed SLAs and ensure they comply to set standards, guidelines and best practices.• Identify areas for improvement in processes, procedures and controls for effective and efficient operations• Ensure Business Continuity Plan (BCP) relates to Network Operation Center are in place and updated from time to time, and is in accordance to DNB’s overall BCP plan• Carry out inspections on activities in breakdown repairs/part replacements, especially high -risk components which can lead to service impact• Collect and analyses information and data on network performance • Coordinate all network failure /outages, including performance issues related to system and services• Represent the operations team in supporting the solution and project teams in engagements with partners/vendors for the development of business and technical proposal• Control cost and continuously identify areas for optimization• Communicate and provide timely report/updates of the incident to management and relevant stakeholders

• Manage, monitor and follow up acceptance at difference stages, with difference internal and external stakeholder.• Act as primary inferface towards the Customer and internal stakeholders throughout the acceptance phase.• Apply for acceptances, monitor and follow up progress• Report acceptance status and progress.• Secure the acceptance to achieve the monthly and quarterly targets• Follow up and execute the contractual acceptance clauses• End to end management of acceptance documents,collect the documents, printing, copying and archiving of the documents• Support Project Director/Project Manager to follow up revenue recognition and customer invoicing after acceptances• Support Project Team to carry out acceptance activities.

• Outside Plant fiber route design of physical fiber optics network based on transmission planner’s requirements for coverage, capacity and redundancy• Detailed fiber implementation plans across geographies to ensure always on time and quality delivery• Ensure on time permit management approval for new fiber route by liaison with authorities and councils• Ensure effective site access and ROW approval management including minimal impact on rental increment• Develop interface/ Execute operating model• As Built documentation for all fiber related matters (including storing in NIMS) and handover to Transport Planning• Build and ensure necessary human capacity and relevant competencies to deliver on mandate

• End to end detail rollout and execution plan for regional rollout project in domain of RAN and access transport domain• Overall management of project implementation including preparation, execution of work packages including coordinating, monitoring & reporting with responsibility to meet the project plan and project finance requirement• Develop detail work packages for implementation including driving relevant teams in providing the necessary inputs.• Execution of work packages for regional project include coordinating and monitoring the day to day activities as well as status reporting as per operating modelo Site acquisition, technical site survey, direct engagement with BM/LL for difficult/high risk/high rental/deadlock sites, including conclusion, acceptance and execution of new Tenancy agreemento Infrastructure upgrade, transmission readiness, power upgrade, antenna system readiness, RAN (including BSC.RNC) equipment installation, migrations, testing and commissioningo Downgrade/dismantling activities, including material recovery to warehouseo Integration and/or cutover, testing and optimizationo Acceptance and handovers including as built approval• Execute the operating model guided by the relevant processes and implementation manuals• Manage the equipment supply chain (purchase, delivery, refurbish) including equipment segregation, reservation and collection (excludes delivery to site) including management of inventory level, warehousing requirement

• Network Quality analysis and nationwide 2nd level support for TX/BTS equipment’s.• Operation readiness for access related projects.• Countrywide spare parts administration, SPMS and spare dimensioning.• Quality Management (Vendor/Contractor & Internal resources)• HSSE (Health, safety, security & environment)• Competence center and In-House training center for 1st line FF.• Implement & Audit Field Force SOPP’s. (i.e. Preventive Maintenance)• Synergies Production Coordinator reporting, tracking, analysis and recommend improvement

• Heading Central Field Operation and overseeing field engineers maintain optimum network performance and commercial benefits through efficiencies network availability.• To train and develop potential leader (Team leader and Area leader) by mentoring and coaching.• To support and execute rollout projects successfully through proper coordination of work force.• To manage resources efficiently and cost effective to company and department goal and target.• To evaluate resources efficiently and seek continues improvement time to time.• Support and continue train and build competence to field engineer, it can be in house or external by motivate them to challenge themselves.• Time to time Motivate and communicate with Staff, update the weakness or lacking and strength.• Integrity is follow by all field engineer at all time and practice.

• Execute first level corrective maintenance on all network elements and keeping outages to minimum.• Execute all work order within certain time frame and ensure all installation meet DiGi quality standard• Analyze critical fault and feedback to field team for permanent solution to avoid future reoccurrence and intermittent.• Assist, compiling report & reporting to Sub Section Head and undertake the responsibility to maintain all network element assigned in an area, to be in good working condition and free from fault.• To provide coordination, motivation and guidance to subordinates in carryout first level troubleshooting in order to achieve define KPI’s and SLA’s• Manage and control Telco maintenance Opex spending, source appropriates vendors, manage existing vendors to deliver the agreed SLA, evaluate performance and drive continuous improvement in order to achieve the budgeted Telco maintenance OPEX• Support C & C , ensure customer complaint are attended, verify and resolve

• Execute first level corrective maintenance on all network elements and keeping outages to minimum.• Execute all work order within certain time frame and ensure all installation meet DiGi quality standard• Analyze critical fault and feedback to field team for permanent solution to avoid future reoccurrence and intermittent.• Assist, compiling report & reporting to Sub Section Head and undertake the responsibility to maintain all network element assigned in an area, to be in good working condition and free from fault.• To provide coordination, motivation and guidance to subordinates in carryout first level troubleshooting in order to achieve define KPI’s and SLA’s• Manage and control Telco maintenance Opex spending, source appropriates vendors, manage existing vendors to deliver the agreed SLA, evaluate performance and drive continuous improvement in order to achieve the budgeted Telco maintenance OPEX• Support C & C , ensure customer complaint are attended, verify and resolve

• Execute first level corrective maintenance on all network elements and keeping outages to minimum.• Perform corrective maintenance on all network elements in network accordance with standard.• To act on all trouble ticket received and ensuring appropriate actions are taken to comply with the defined SLAs set by management.• Executing assigned task and work orders given by Area Leader.• Ensure minimum downtime on all network elements and perform planned activity with minimum outage and report critical problem encounter to Area Leader and Team Leader.• Practice site ownership to maintain upkeep base station assigned.• To execute WO and other works on projects and requirement for special project in subarea• Any other duties or responsibility as assigned from time to time.

Master'S Degree, Engineering Business Management

Higher National Diploma, Electrical And Electronics Engineering

Diploma Of Education, Computer Engineering