- Office Establishment: Successfully organized a multiple office space, ensuring efficient utilization and optimal layout.- Vendor Relations: Cultivated relationships with over 30+ vendors in the North East region to facilitate procurement and service efficiency.- Staff Assistance: Provided comprehensive support to 100+ staff members across the region, managing accommodation, transportation, and expenses.- Administrative Oversight: Managed day-to-day office operations with a team of 100+ across the region, ensuring smooth functioning.- Facility Maintenance: Supervised office supplies, equipment, and maintenance activities, achieving cost savings of 20%.- Office Setup Management: Coordinated multiple new office setups and relocations within budgetary constraints.- Lease Negotiation: Managed office rental agreements and negotiations, resulting in a 15% cost reduction.- Vendor Management: Established and maintained vendor relationships, ensuring quality service delivery and cost-effectiveness.- Contract Negotiation: Conducted negotiations with vendors, achieving cost savings of 10%.- Vendor Performance Evaluation: Monitored vendor performance to ensure compliance with contractual obligations.- Geographically Critical Operations: Managed administrative operations across 8 states in the North-East region, addressing logistical challenges in remote locations with limited support systems.- Travel Coordination: Orchestrated travel arrangements across India for staff, optimizing comfort and cost-efficiency.- Travel Planning: Developed travel plans that reduced costs, while maintaining comfort and efficiency.- Compliance Management: Ensured adherence to legal and regulatory requirements, passing audits successfully.- Budget Allocation: Developed and adhered to budgets, resulting reduction in spending.- Guest House Management: Established and managed guest houses, ensuring efficient operations and cost-effectiveness.

- Project Oversight: Supervised and managed all project operations across the organization, ensuring alignment with client expectations and company standards.- Operations and Facility Management: Oversee day-to-day operations to ensure smooth functioning, exceptional service delivery, and adherence to company standards. Manage a team of operations staff, including community managers, CSR, maintenance engineers, and housekeeping staff, providing guidance, training, and performance feedback. Coordinate with the central operations team to implement standardized processes and policies across all locations. Monitor and maintain the overall cleanliness, functionality, and aesthetics of the centers in the city.- Financial Management: Responsible for the income and expenditure for the center. Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.- Client Relationship Management: Responsible for client retention and satisfaction. Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service. Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.- Security Management: Ensure the safety and security of the facility by developing and implementing security policies and procedures. Oversee the security team, including training, scheduling, and performance evaluations. Conduct regular security audits and drills to maintain a high level of preparedness.- Housekeeping Management: Oversee the housekeeping team to ensure cleanliness and hygiene standards are consistently met. Implement and monitor cleaning schedules and procedures to maintain a clean and welcoming environment. Address and resolve any housekeeping-related issues promptly and effectively.- Engineering Management: Supervise the engineering team responsible for the maintenance and repair of building systems, including HVAC, electrical, and plumbing.

- Team Leadership: Headed a dynamic team, overseeing Assistant Managers, Junior Managers, Executives and a diverse vendor workforce, fostering effective collaboration from top management to down-the-line team members.- Operational Oversight: Efficiently managed diverse maintenance aspects across corporate offices, administrative complexes, residential complexes, pathways, and other critical infrastructures.- Facility Management: Led facility management operations for a world-class 85+ acre resident university campus, managing approximately 4 million sq. ft. of space.- Housekeeping Excellence: Directed housekeeping operations for extensive public areas, ensuring unparalleled cleanliness and hygiene in areas such as a swimming pool, helipad, sports complex, food court, health center, and gymnasium.- Maintenance Planning & Support: Scheduled periodic and preventive maintenance activities, conducted emergency troubleshooting, and ensured the availability of maintenance support.- Cost Optimization & Budget Management: Successfully reduced operational and administrative costs through effective planning and the implementation of new processes for cost optimization. Skillfully prepared and monitored departmental budgets, overseeing Operational Expenditure (OPEX) for various services.- Compliance & Coordination: Ensured strict compliance with health, safety, environment, and risk management policies, contributing to a secure and compliant work environment. Maintained regular contact and coordination with key stakeholders from Housekeeping, Pest Control, and Technical Maintenance contract vendors.- Building Oversight & Departmental Management: Ensured meticulous management of world-class building infrastructure, maintaining high maintenance standards. Directed daily operations of housekeeping and infrastructure departments, ensuring cleanliness and upkeep in various areas, including civil, electrical, carpentry, and plumbing works.

- Facilities Management: Led comprehensive Facilities Management (FM) operations and project oversight in Northeast and West Bengal Regions. Responsibilities included planning, executing, and daily management of facilities, including renovations and maintenance. Developed and enforced meticulous Standard Operating Procedures (SOPs) to meet Service Level Agreements (SLAs). - Project Management: Managed project execution, emphasizing cost-effectiveness, quality, and adherence to timelines. Oversaw project planning, resource allocation, risk management, and quality control. - Health & Safety Compliance: Ensured full compliance with Health & Safety regulations, covering fire suppression systems, elevators, and mechanical, electrical, and plumbing maintenance. Implemented and maintained safety protocols, inspections, and staff training. - Stakeholder Management: Cultivated and maintained relationships with key stakeholders, facilitating effective communication, collaboration, and alignment of business objectives. Tailored strategies to meet stakeholders' unique needs, enhancing business performance and satisfaction. - Regulatory Oversight: Managed adherence to industry regulations, licenses, and permits, ensuring facilities met all legal requirements. Coordinated inspections, permits, and certifications as needed. - Cost Control: Implemented cost-effective measures to optimize budget allocation for facility operations and projects. Monitored expenses, identified cost-saving opportunities, and contributed to financial sustainability. - Team Leadership: Led and motivated facility management teams, ensuring they met performance targets and objectives. Provided guidance, training, and support for team members to excel in their roles.

- Facility Management Leadership: Managed FM operations, maintenance, and compliance for 100+ Retail, Distribution Centers, and Petro-Retail outlets, spanning 2 million square feet across Northeast, North Bengal, and Sikkim. - Technical Excellence: Oversaw technical operations, addressed faults, led certifications, conducted audits, and facilitated Handover to Operations (HOTO) processes in collaboration with EPC teams. - Vendor and Maintenance Management: Managed vendor teams covering MEPC, HVAC, DG, LED, Housekeeping, and Pest Control, ensuring safety, compliance, and reliability. Developed maintenance plans and budgets. - Energy Efficiency: Focused on energy management, negotiated with vendors, and optimized load factors to enhance energy efficiency, reduce costs, and promote sustainability. - Training and Compliance: Orchestrated fault management, provided technical training, maintained strong vendor relationships, and ensured compliance with agreed terms. - License Renewals and Approvals: Promptly renewed DG and Lift licenses and held approval authority for various facility-related matters, adhering to established standards. - Collaborative Incident Analysis: Actively participated in incident analysis, working with State Leads and Zonal Heads to enhance operational efficiency and safety. - Stakeholder Collaboration: Collaborated with Zonal Heads and NHQ operations to align facility management strategies with organizational objectives. - Operational Leadership: Led a 200+ member team, overseeing day-to-day operations, maintenance, and projects, ensuring smooth project execution. - Equipment Management: Ensured optimal performance of HVAC, Chiller Freezer, electrical panels, and fire systems. - Issue Resolution: Addressed issues with business units, contractors, and vendors across all retail stores. - Approval Authority for OOS Jobs: Held approval authority for Out of Scope (OOS) jobs with a 4K budget cap for each job, maintaining financial control.

- Maintenance Leadership: Led maintenance across 40+ project sites of State Transport Department of Assam, ensuring smooth operation of machinery and equipment. - Preventive Maintenance (PM) and Performance Monitoring: Planned and executed preventive maintenance strategies, monitoring equipment performance to prevent breakdowns and ensure optimal efficiency. - Equipment Allocation and Management: Managed allocation of resources for earth and cable laying, inspections, and machinery maintenance, ensuring efficient project execution. - Training and Productivity Improvement: Improved overall productivity through strategic support and training for maintenance team, enhancing their skills and capabilities. - Spare Parts Planning: Implemented effective spare parts planning to reduce downtime risks, ensuring that critical components were readily available for maintenance needs. - Safety Compliance and Standards: Ensured strict compliance with safety regulations and exacting industry standards, maintaining accurate records to guarantee a safe and secure work environment. - Comprehensive Maintenance Oversight: Responsible for entire maintenance cycle, including Preventive Maintenance (PM) and Corrective Maintenance (CM), to uphold machinery reliability and functionality. - Vendor Management: Managed vendor relationships, overseeing external service providers to ensure quality and timeliness of maintenance services. - Budget Management: Held responsibility for budget allocation and control for machinery maintenance, optimizing financial resources. - Electrical, Civil, and Electromechanical Maintenance: Oversaw a wide spectrum of maintenance, including electrical, civil, and electromechanical aspects, ensuring integrity and longevity of project assets. - AMC/CMC and License Renewals: Managed Annual Maintenance Contracts (AMC).

- Regional Service and Maintenance: Provided service and maintenance across Northeast Region, ensuring smooth operation of a diverse range of equipment. - Electrical Component Diagnosis and Repair: Diagnosed and repaired electrical components, prioritizing safety to maintain reliability of machinery. - Equipment Troubleshooting: Troubleshot variety of equipment, including PCBs, motherboards, motors, sensors, large printing flex machines, and computer hardware. - Industrial Instrumentation Management: Installed, maintained, and repaired industrial instrumentation, contributing to seamless operation of critical machinery. - Preventive Maintenance Oversight: Managed preventive maintenance schedules and employed precision instruments to optimize equipment performance, reducing risk of downtime. - UPS Systems Servicing: Provided comprehensive service for Uninterruptible Power Supply (UPS) systems, conducting validation tests and ensuring compliance with safety standards. - Training and Customer Support: Delivered training to customers and clients to enhance their understanding of equipment operation and maintenance. - On-Time Travel Service: Traveled to various locations within Northeast Region, delivering on-time service to uphold equipment functionality and minimize disruptions.