• Analyzing technical faults with equipment ranging from CCTV Cameras, DVR, Bio-matric, IP Intercom & Wi-Fi Support. • Gained excellent exposure of working in a large corporate environment and learned how to deal with many senior Individuals in and around the company• Enhanced Remote access through installation & configuration of VPN, Remote Desktop, Remotely PC Anywhere, VNC & NetMeeting.• Reversed prior history of single-drive data protection by implementing use of Ghost & Acronis… Show more • Analyzing technical faults with equipment ranging from CCTV Cameras, DVR, Bio-matric, IP Intercom & Wi-Fi Support. • Gained excellent exposure of working in a large corporate environment and learned how to deal with many senior Individuals in and around the company• Enhanced Remote access through installation & configuration of VPN, Remote Desktop, Remotely PC Anywhere, VNC & NetMeeting.• Reversed prior history of single-drive data protection by implementing use of Ghost & Acronis software to replicate image from primary to secondary hard drive. Implemented disaster recovery procedures using Veritas, Retrospect Pro, Acronis, and Ghost.• Providing ongoing service, repair and maintenance of varied CCTV & Biometric systems within the area.• Analyzing technical faults with equipment ranging from computer hardware, software, peripherals and printers on daily basis.• Work with vendors on general infrastructure related items such as new cabling, port maintenance and network room Setup.• Installed and configured more than 100 facility’s Computers/laptops while providing IT support to all end users to ensure efficient system usage.• Responsibilities include being the initial point of contact for all issues raised, troubleshooting hardware and software faults and escalating to third parties until achieving a final solution. • Maintenance of more than Cameras, Lovely Y -TV’s, & Projectors of 5 Blocks.• Remedying faults and general support by repairing or replacing faulty components, re-configuring computers including the installation of software and performance optimization.• Securing computers with Symantec Antivirus by Implementing Policies.• Malware and Spyware Checks and implementing measures to mitigate the issues i.e. Software Firewall setup by implementing policies in Antivirus. Show less

• Improved stability and performance of system and network by updating windows 98 to windows XP Professional; saved all customers data on existing computer. built new computers, migrating existing applications, and customizing configuration setting. • Responsibilities includes finding faults with customer’s equipment i.e. hardware and software.• Performs hardware, software and network upgrades.• Tackle all IT related Problems on the Customer end.• Demonstrated good… Show more • Improved stability and performance of system and network by updating windows 98 to windows XP Professional; saved all customers data on existing computer. built new computers, migrating existing applications, and customizing configuration setting. • Responsibilities includes finding faults with customer’s equipment i.e. hardware and software.• Performs hardware, software and network upgrades.• Tackle all IT related Problems on the Customer end.• Demonstrated good communication skills by dealing with the customers directly on a daily basis. I related by explaining IT issues in layman’s terms which, gave them service satisfaction and confidence.• Ensured that all jobs were completed within the specified schedules assigned to myself.• Undertook administration tasks such as data input and photocopying when required. Show less