Sukhpreet Sidhu Email & Phone Number

Greensborough, Victoria, Australia

• Providing day-to-day support to the business and resolving issues escalated by the service desk team.• Managing council’s Audio-visual equipment and network infrastructure.• Implementing a new Digital Signage solution to managing visual content on various screens on different council sites. • Liaising with vendors on different projects like setting up access points on different council sites, installing 4G antennas, removing old network equipment.• Developing Service Catalogs on TECH and improving existing service offering forms and processes.• Working on implementing a new Application Whitelisting solution to achieve best practices in IT Security Frameworks and ACSC Essential 8 Recommendations.• Configuring and managing Auto-attendant and Call-Queues in Microsoft Teams.• Providing Onsite after-hours support for Council meetings.• Managing and updating application packages in Microsoft End Point Configuration Manager.• Collaborating with other team members in implementing Windows Auto-pilot to image new laptops and implementing Endpoint Manager to manage devices.• Managing software licensing, including usage, license count and renewals for Adobe Suite, Bluebeam, DocuSign and Nearmaps.• Actively participating and supporting Future State Initiatives (recommended 3D printing) and IoT and Smart Cities projects.

Greensborough, Victoria, Australia

• Logged Incidents and service requests and managed tickets queues.• Managed new/existing user accounts in AD, Authority, CDIS, InfoCouncil and Xpedite.• Managed Microsoft office licenses and Teams phone numbers.• Configured and installed Windows 10 on laptops and desktop computers.• Installed, configured and supported various business applications.• Managed and configured mobile devices, mobile services and arranged repair of faulty hardware.• Prepared clear and easy-to-follow user guides and training materials for staff and organised Tech Hub, Microsoft OneNote and Microsoft Teams training sessions for the staff.• Provided after-hours support to staff.• Achieved promotional advancement from earlier positions.• Acted as an IT Infrastructure Engineer and managed network infrastructure.• Upgraded network infrastructure on various Council sites.• Assisted in implementing ACSC essential 8 recommendations. Achieved maturity level 2 by disabling all macros except digitally signed macros.• Worked on server consolidation project Moved data from on-premise servers to cloud servers and maintained that user’s same permission and access.• Always resolved most tickets each month within SLA (above 97%) and received positive feedback from users.

Coburg, Victoria, Australia

• Recorded incidents and service requests over the phone and attended walk-ins.• Set up new users in AD and configured Microsoft office 365 applications.• Installed and configured Microsoft office 365 applications and other business applications via Prism.• Configured and managed Apple and Android phones using AirWatch.• Configured and troubleshoot ShoreTel and Mitel phones.• Collaborated with the Application and Infrastructure team to resolve incidents.• Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts.• Acted as Application Support Specialist and provided support for applications like Assetic, CDIS, HPE-RM, Pathway, Pin Force, open office, etc.• Reduced service desk call waiting time to under a minute.• Recorded more than 90% calls in the call logging system. More than 90% of calls were resolved on first contact and above 95% of incidents were resolved under the Service Level Agreement (SLA).

Melbourne, Australia

• Provided Level 1, 2 & 3 IT support to internal staff members.• Answered phone calls and escalated issues to relevant teams where required.• Configured and set up Windows 7, 8 & 10 devices.• Set up new users and configured Microsoft suite and other business applications.• Installed, configured and troubleshoot various engineering applications like Structural Tool Kit (STK), SpaceGass, RAPT, SLOG, AutoCAD and Autodesk.

Sunshine North 3020

• Provided customer-focused IT support to the users in Australia, New Zealand and PNG.• Used Service Now for logging/resolving user’s calls and followed the ITIL framework to resolve the calls.• Installed and configured AkzoNobel’s Business applications (like TMS, PCSS and MfgPro) using SCCM.• Purchased Desktop PCs, mobile devices and managed inventory.• Configured and managed mobile phones via the Intune Company portal. Also managed phone and data services for new/existing staff.• Managed VMs and server backups daily, weekly and quarterly using Backup Exec.• Collaborated with different teams on various projects like Blackbox setup, implementation of ServiceNow, industrial label printing solution and upgrading Orange data link.• Actively participated in Shield meetings and always maintained 5s standard throughout the office area.

Docklands

• Provided Windows 7 support to ANZ staff all over the world.• Resolved the issues related to Microsoft Office 2010, Lync, Bit-Locker Encryption, printers and other business applications.• Configured and deployed applications to Windows 7 machines using SCCM 2012.• Followed up with users regarding outstanding Windows 7 migration issues. • Acted as a team leader and managed a team of 5 floorwalkers• Provided floor support in a call center environment and tried to keep downtime to a minimum. • Prepared day-to-day reports and sent them to the Project Manager.• Successful migration of more than 50.000 ANZ users from Windows XP to Windows 7.

Crypto Currencies

Acs Professional Year

Bachelor Of Information Technology (Is)

Information Systems

Higher Diploma In It

Diploma In It