Sukhpreet Singh Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Columbia, Maryland, United States

• Under the mentorship of a senior manager, developed a Joget Workflow-based enterprise application for a landscaping company, which streamlined client scheduling, leading to a 50% time reduction for the scheduling manager.• Designed and implemented a data-driven dashboard visualizing key business KPIs (e.g., client retention rate), eliminating 10 hours of manual reporting per week for the operations manager.• Automated employee and customer sign-up processes for the landscaping application, increasing time efficiency by 90% for the core team.• Led a comprehensive PowerPoint presentation for senior management, demonstrating how the application significantly enhances team efficiencies.• Acted as a Business Analyst, serving as a link between the client and the technical team. Oversaw the entire software development life cycle, from initial design to execution. • Applied business analytics to understand client needs, translating them into technical requirements, and ensuring the final application aligned with the client's business objectives. This enriched customer relationships and ensured a high-quality end product.

Columbia, Maryland, United States

Brampton, Ontario, Canada

• As a Security Team Lead, effectively de-escalated over 25 potential altercations involving intoxicated individuals. Utilized strategic communication, separation, and guidance to my team, ensuring the mitigation of volatile situations.• Demonstrated strong cross-cultural communication skills, bridging language barriers with non-native English speakers. Employed the use of interpreters or universally recognized gestures, thereby ensuring high-quality client service.• Successfully led a team of 5 security guards during multiple large-scale events with over 5,000 attendees. Effectively secured entry and exit points for VIP personnel, ensuring their safety and smooth event operations.• Prioritized exceptional customer service as a team lead, consistently going above and beyond to meet client needs and ensure their satisfaction. Received positive feedback for professionalism and responsiveness, contributing to a reputation for excellence in client service for our company.

B.Sc. In Computer Science, 3.7/4.0

Activities and Societies: Computer Science Society

High School Diploma

B.Sc In Specialized Honors Kinesiology And Health Sciences