Sukhveer Singh Email and Phone Number

With experience across Swiggy Partner Support, Customer and Delivery Support, and Team Leadership, I focus on optimizing service and building strong relationships. In Partner Support, I strengthened our partner network, while in Customer and Delivery Support, I managed 100+ tickets daily to ensure swift issue resolution. As a Team Lead, I drive team performance, collaborating with stakeholders to enhance workflows and operational efficiency, upholding Swiggy's commitment to quality service.

As a Team Lead in Swiggy’s Operations Management Team (OMT), I drive end-to-end logistics and ensure seamless execution across delivery operations to enhance efficiency and customer satisfaction. I lead a skilled team to optimize processes, monitor KPIs, and implement data-driven strategies that tackle operational challenges while reducing costs and elevating service quality. Through close collaboration with cross-functional stakeholders, I uphold Swiggy’s commitment to exceptional delivery standards, consistently refining workflows to meet dynamic business needs and deliver outstanding results

Experienced in Customer and Delivery Support, I specialize in ensuring seamless service delivery and exceptional customer satisfaction by resolving 100+ tickets daily, addressing inquiries, and providing effective solutions promptly. With a deep understanding of logistics and a customer-first approach, I manage support operations that bridge communication between customers and delivery teams, optimizing response times and enhancing overall service quality. My focus is on continuous improvement, using customer feedback to refine processes and contribute to a smooth, efficient, and positive experience across all touchpoints.

Provided comprehensive B2B client support to a nationwide network of Swiggy-partnered restaurants. Successfully managed a high volume of inquiries encompassing discount policies, profitability analysis, food delivery standards, quality assurance, and payment discrepancies. Demonstrated expertise in resolving complex issues, including unjustified ratings, customer complaints, and financial discrepancies, to ensure client satisfaction and business growth

As a Web Developer Trainee during my internship at SEMS Foundation, I focused extensively on WordPress development, gaining hands-on experience in designing, customizing, and maintaining responsive WordPress websites. I collaborated with the development team to enhance website functionality, troubleshoot issues, and implement plugins and themes to meet client needs. This role strengthened my skills in HTML, CSS, JavaScript, and especially WordPress customization, from building layouts to optimizing site performance. Driven by a passion for user-centered design and seamless functionality, I’m excited to bring these WordPress skills to future web development projects.