-Provide 24/7 remote IT support-Troubleshoot and repair devices on an IOS server-Completely reset and reconfigure restaurant networks (Both Wired and Wireless)-Connect and aid with restaurant's network configuration during post Covid-19 recovery-Technical Remote Troubleshooting-IOS Networks and server diagnostics-Remote Wire tracing and router configurations-Detailed sales and labour report investigation-Replicate and troubleshoot SQL and Swift bugs within the software

Diffuse and resolve various volatile customer situations while maintaining the balance between theinterests of the company and customer satisfactionMake service changes, recommend service options, and schedule installations for phone, televisioncable, and internet linesMeet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, andissue resolutionUp sell company products and services to customers and meet target sale conversionsRoute technical queries to designated channels for proper resolution of service and equipment issuesHandles customer complaints regarding billing, payments, etc.Understand and meet the needs of the front-end users by providing them with assistance on technicalissue, complaints and escalationsAssisting clients from Canada for installation and troubleshootingHands-on experience at Cogeco retail store answers customer’s inquiries about product and services.Stayed up to date about offers and proactively approach customers according to their interestDiagnosing and resolving software/hardware issues involving internet connectivity, Text/Email/Pushnotifications, App issue

Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.Schedule maintenance calls for customers when they would call in with a technical issue.Handled inbound customer service complaints and questions from a variety of customers.Input call data into the company database and generated reports for management at the end of theweek.Maintained a high level of reliability by taking very little unscheduled time off.