Service Delivery Manager
Current• Provided professional services and support in a dynamic work environment and managed subcontractors on-site.• Coordinated among multiple external stakeholders to gain consensus on major service milestones and prioritization goals.• Carried out an activity role in Swedavia IT systems to work according to managing model PM3/ITIL.• Improved IT systems and managed problems successfully within IT commercial/operation group for systems in flight operations and taking overall… Show more • Provided professional services and support in a dynamic work environment and managed subcontractors on-site.• Coordinated among multiple external stakeholders to gain consensus on major service milestones and prioritization goals.• Carried out an activity role in Swedavia IT systems to work according to managing model PM3/ITIL.• Improved IT systems and managed problems successfully within IT commercial/operation group for systems in flight operations and taking overall responsibility for managing invoices, budgets, forecasts, handling incidents, updates/changes, dialogue with suppliers and operations team...etc.• Participated in all engineering/maintenance activities such as installing, repairing, maintaining, planning maintenance, and operating machinery and airport equipment to the required company standard on-site.• Provided professional assistance to the problem management team for RCA (Root Cause Analysis), CIM (Critical Incident Management), and MIM (Major Incident Management) and found the exact causes of the problems. Show less