Sulabh Upadhyaya Email & Phone Number

Houston, Texas, United States

Member of the Management Consultants Practice with expertise in the legal vertical, offering a proven track record of delivering strategic solutions and driving operational efficiencies. Strong analytical skills, combined with in-depth knowledge of the legal industry, enable me to provide comprehensive consulting services to law firms, legal departments, and legal technology companies. Experienced in conducting assessments, formulating recommendations, and implementing transformational initiatives to optimize legal processes, enhance profitability, and mitigate risk. A collaborative leader known for fostering relationships with stakeholders and guiding organizations through change.- Collaborated with law firms and legal departments to assess their current IT operations, identify pain points, and develop customized strategies to optimize performance and improve profitability.- Conducted comprehensive data analysis, market research, and benchmarking studies to gain insights into industry trends and best practices.- Formulated actionable recommendations and presented findings to senior management and key stakeholders, effectively communicating complex concepts in a clear and concise manner.- Led cross-functional teams in implementing process improvements, leveraging technology solutions, and reengineering workflows to enhance efficiency, reduce costs, and ensure regulatory compliance.- Provided guidance on change management initiatives, developing training programs and facilitating workshops to enhance employee adoption and engagement.- Collaborated with legal technology vendors to evaluate and implement software solutions, ensuring alignment with client needs and maximizing the utilization of technology to drive results.- Conducted risk assessments and implemented strategies to mitigate legal and regulatory risks, ensuring compliance with applicable laws and regulations.

Los Angeles, California, United States

As interim CIO I provided strategic IT leadership to drive organizational success and innovation during transitional periods. Orchestrated seamless technology transitions and ensured continued operational excellence.

Round Rock, Texas, United States

As the custodian of a diverse portfolio of professional services, I leveraged my expertise in value-added consulting services and cybersecurity to drive growth and revenue. I served as a liaison between product groups and core sales teams across North America, guiding offers through various life cycle phases. I also conducted training sessions to raise awareness and adoption of the portfolio offerings, regularly reviewing data analytics to evaluate the portfolio's performance. To further incentivize sales teams and increase market share, I devised and executed gamification strategies and promotional campaigns, aligning them with customers' IT journeys and desired outcomes. With a portfolio value of $500m, I was dedicated to enhancing product offerings by analyzing customer needs, cross-training segment leaders and subject matter experts, and conducting extensive market research to stay abreast of industry trends and best practices. - Performed analysis of the customers' needs and goals in order to identify potential areas for improvements in existing product lines. - Cross trained segment leaders and SMEs; Development and implementation of new products and the completion of deep market research to better understand industry trends and principles.

Houston, Texas Area

I led the firm’s core managed desktop offerings. This critical business unit accounts for approximately 15% of Kraft & Kennedy’s annual revenue. I lead my team to develop and implement advanced enterprise solutions. I also collaborate with sales teams to negotiate contracts, coordinate learning and development, and deliver top quality services.Selected achievements:- Built desktop managed services from 0 to $2.1M in revenue.- Enabled sales growth by revamping design and planning strategy.- Offered consistent and adaptable leadership during COVID-19.- Co-created “AppBakery” web portal to manage client experience.

Houston, Texas Area

I led the deployment and administration of enterprise desktop systems for hundreds of users. In addition, I applied my technology and change management leadership to optimize service delivery, documentation processes, and team performance. Whether creating a new webinar to maximize performance or analyzing the cost-benefit of next-generation systems, my clients always come away empowered.Selected achievements: - Built business structure for enterprise client systems group.- Designed Windows 7 transformation strategy for 1800+ users.- Oversaw internal documentation initiative for IT processes.

Houston, Texas Area

In this role, I was responsible for leading deployment and delivery of enterprise solutions. My ability to communicate effectively between clients and internal teams enabled rapid issue resolution and completion of benchmarks ahead of schedule.Selected achievements: - Turned around delayed technology buildout in 3 weeks.- Oversaw desktop migration for 275+ users in 5 locations.

Houston, Texas Area

I acted as first-line and second-line technical support expert for document management and accounting solutions. My expertise in a wide range of technology systems made me an invaluable resource for clients.

Houston, Texas Area

I supported more-senior technology consultants in managing and resolving issues with enterprise server and desktop environments.

Houston, Texas Area

Worked closely with Senior Consultants to provide provided client and project support for server and desktop environments. Implemented procedures related to systems quality assurance and technical process improvements.