Suliman Abouhajal Email & Phone Number

Abu Dhabi, United Arab Emirates

- Provide quality services to customers in the public and private sectors.- Design and Deliver Projects, Support, and conduct training related to System Center products including SCCM, SCOM, and VMM.- Plan and implement Operating System Deployment solution using SCCM and its integrations.- Package applications and automate deployment process using SCCM- Design Windows Patching Cycles.- Patch Management for Microsoft products and third-party products to raise security compliance levels.- Responding to support incidents raised by customers with the SLA response time.- Provide detailed problem reports to customers.- Prepare technical proposals based on gathered information.- Executing Microsoft BitLocker Deployment using:- Microsoft Active Directory Domain Services, group policy, and MECM task sequence.- Microsoft BitLocker Administration and Monitory version 2.5.- Microsoft BitLocker Administration and Monitory part of Microsoft Endpoint Configuration Manager (MECM).

Abu Dhabi

Deliver Microsoft and CompTIA Trainings, System Management, Windows Deployment ..

Abu Dhabi - United Arab Emirates

- Provide IT Support Services to ADAC and contractors Staff- Respond to requests for technical assistance in person, via phone, electronically- Track, route problems , requests and document resolutions- Follow Service Desk ITIL Standard procedures- Prepare Standard PCs and Laptops- Troubleshoot Hardware and software technical issues- Prepare activity reports- Document solutions and share knowledge with different teams- Report emergency cases to IT management and the competent concerned departments- Supervise vendors installations on site such as projectors and plotters- Supervised Windows 7 migration project in P&D site and reported directly to Airport Support Lead

Abu Dhabi

Working at Musanada as an IT Helpdesk Specialist (Outsourced from Exceed IT Services)Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionFollow standard helpdesk proceduresLog all help desk interactionsRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack, route problems and requests and document resolutionsPrepare activity reports, and Stay current with system information, changes and updatesPrioritize tasks and manage time efficientlyDeal with Email connectivity issues, and network connectivityInstallation of hardware add-ons and applicationsBlackBerry Device ConfigurationRespond to fault calls, escalate the problem, and report to IT Manager

Provided daily Support Services to all employees in 17 sites (8 companies) in different locations (Abu Dhabi, Dubai, Al Ain & Sharjah)Prepare required reports requested by Head of IT

Deliver I.T Courses .. (ICDL, Office Advance, VISO, VBA, ..)