Deepak Dinesh Email & Phone Number

Bahrain

Bahrain

Bahrain

Bahrain

Managing all I.T. infrastructure including Active Directory and Exchange email for main headquarters, 4 remote branches, 40 servers .Technologies which Include Monitoring the Datacenter, Azure ,O365,Scom, SCCM. Primary focus On Cloud technologies and current On prem environment for effective Infrastructure Management.UC : Skype for Business, Lync 2013, Avaya Aura 6.3 Integration.• Managing Exchange server 2013 and 2016 with HA,Cluster and hybrid Issues.• Deploying… Show more Managing all I.T. infrastructure including Active Directory and Exchange email for main headquarters, 4 remote branches, 40 servers .Technologies which Include Monitoring the Datacenter, Azure ,O365,Scom, SCCM. Primary focus On Cloud technologies and current On prem environment for effective Infrastructure Management.UC : Skype for Business, Lync 2013, Avaya Aura 6.3 Integration.• Managing Exchange server 2013 and 2016 with HA,Cluster and hybrid Issues.• Deploying VM’s In Azure Iaas for the Devlopment team.• Build/Provision new servers, both as virtual hyper V servers and physical servers (HP, Dell)• Build and maintain the IBM System Director server for IBM hardware issue identification and problem resolution• Collaborate with government members in centralized location to assure servers are working to expectations for productivity (proactive problem identification and resolution).• Contribute to the continued maintenance of Windows Updates on production servers• Participate in a team in building servers with Microsoft Windows Server 2012 R2 for use in a new Microsoft System Center (SCCM) deployment for patching over 250 desktop/laptop nodes in Ministry of Youth and Sports.• Support Windows 2012R2, Windows 2016AD, servers supporting both production and development environments • Maintaining the azure AD sync and Azure Environment .• Managing EMS for all the users through Azure EMS portal retiring /bringing new devices.• Effective management of O365 Issues and sync in On premise Exchange Enviroment.Highlights:• Delivered project for the Avaya aura 6.3 system integrating with Lync server 2013. • Integrated the Operation Management Suite (OMS) to the Scom environment which is in sync with the cloud for effective dashboard management and provided quick remedy for issues occurring in the environment. Show less

Chennai Area, India

 *Supporting over 2 lakh users in diffrent sections of banking . *Technologies supported were Lync 2013 , OCS, Blackerry , Good mobile , fenestrae(faxination), Exchange 2010 and Exchange 2003. •Symantec Enterprise Vault / EMC Source One / Exchange 2010, 2013 (Email Archiving) Rebuilding/ repairing the Indexes and analyzing logs. •Active Directory, Directory Services •Cross-forest e-mail migrations using native & 3rd party tools  •SMTP… Show more  *Supporting over 2 lakh users in diffrent sections of banking . *Technologies supported were Lync 2013 , OCS, Blackerry , Good mobile , fenestrae(faxination), Exchange 2010 and Exchange 2003. •Symantec Enterprise Vault / EMC Source One / Exchange 2010, 2013 (Email Archiving) Rebuilding/ repairing the Indexes and analyzing logs. •Active Directory, Directory Services •Cross-forest e-mail migrations using native & 3rd party tools  •SMTP gateway and mail hygiene appliances. MimeCast,IronPort, Google Postini *Implementing the support platforms using Incident management .• My duties involved in distributing incidents and taking care of the Global migration project from legacy servers.• Have been part of Disaster recovery in exchange 2010, and Exchange 2003 which is run under business continuity plan. *Resolving high performance/Ongoing issues under change management, creating and implementing the change.• Adhere to change management, incident management and problem management practices to ensure all activities are executed as per process. *Scripting for Daily health checks, database and mailbox count reporting, service uptimes, mailbox count auditing, services uptime etc • Document Processes for end user FAQ's and Standard Operating procedures for known issues• Implementing Outlook anywhere and Exchange ActiveSync and securing the features with SSL certificates• Migrating users to LYNC 2013 from the legacy versions.• Resolving End User management queries and also being part of OOH activities. Created, tested and documented the plan and approach to be used to transition service and users to Exchange 2010 and Lync 2010; Migrated users from OCS 2007 R2 to Lync; Administer the current Exchange infrastructure, including UM and Lync; Maintain the overall effectiveness, efficiency and security of the e-mail system and ensure a high level of service availability; Show less

Chennai Area, India

Microsoft is a vendor with Wipro for MS Exchange for Enterprise Support Functions which works in coordination with Microsoft GTSC Bangalore.This support is done remotely through a live session in which we get the server console of the customer and resolution of the issue is done while interacting with customer on a phone.Working from 27th Feb-2010 as a Technical Consultant for MS Exchange admin team which includes support functions for following issues. Trained on Exchange… Show more Microsoft is a vendor with Wipro for MS Exchange for Enterprise Support Functions which works in coordination with Microsoft GTSC Bangalore.This support is done remotely through a live session in which we get the server console of the customer and resolution of the issue is done while interacting with customer on a phone.Working from 27th Feb-2010 as a Technical Consultant for MS Exchange admin team which includes support functions for following issues. Trained on Exchange server 2003, 2007, 2010, E-2013 as well, handled and resolved issues.. Roles and Responsibilities: (Based on the client’s requirement) To analyze the issue and prepare action plans to resolve the issue  Identifying Bugs in the product and discussing the case with Escalation Engg , development team for product improvement Creating LABS on the virtualized environment (HYPER-V) to repro the issue in house so as avoid down time on customer end and help the Support Engg to resolve the issue. Collecting process HANG and CRASH dumps to identify the ROOT cause of the issue. Installation: Installing new servers: Windows Server 2003 Windows server 2008 Installation of Active Directory Service  DNS and DHCP servers Exchange 2003 Exchange 2007 Exchange 2010 Edge serversImplementation: Configuring DNS, DHCP servers Configuring Exchange servers – 2003, 2007, 2010 Configuring and subscribing Exchange Edge servers 2007 and 2010 Creation of new users Creation of DLs Dealing with permissions in store level as well as user level Helping customers to configure/Troubleshoot firewall and anti-spam box at the basic level Basic knowledge in Backup software like Symantec Backup-Exec, Barracuda. Show less

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, A

Education record