Suleman Eric Email & Phone Number

* Respond to customer queries in a timely and accurate way, via email or chat* Identify customer needs and help customers use specific features* Update our internal databases with information about issues and useful discussions with customers* Monitor customer complaints on social media and reach out to provide assistance* Share feature requests and effective workarounds with team members* Inform customers about new features and functionalities* Follow up with customers to ensure their issues are resolved* Gather customer feedback and share with our Product, Sales and Marketing teams* Assist in training junior Customer Support RepresentativesMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives

Industrial Estate

● Generating financial reports that display the company’s profits, equity and cash flow● Examining the proficiency of the software programs used to organize data● Provides financial information to management by researching and analyzing accounting data; preparing reports● Prepares asset, liability, and capital account entries by compiling and analyzing account information● Documents financial transactions by entering account information● Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports● Examining expenses submitted by employees● Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable● Handling petty cash/Cash in hand/Banks reconciliations● Creating invoices and need basis financial● Guides accounting clerical staff by coordinating activities and answering questions● Reconciles financial discrepancies by collecting and analyzing account information● Prepares payments by verifying documentation, and requesting disbursements● Answers accounting procedure questions by researching and interpreting accounting policy and regulations● Analyzing data to understand where the company is generating and losing revenue

Lahore, Pakistan

● Handling Invoices and data preparation for invoices generation.● Managing operational queries and resolve them on priority basis.● Monthly suspension due to non-payment and on customer request.● Reactivation of user services after payment confirmation and as well on client request.● Reconciliation of customer ledgers.● Reminder alerts sending after due date of invoice period.● Handling cash and cheques receiving and depositing into Bank.● Reporting to the higher management.● Missing Payments adjustment and revision of invoices.● Accurate revenue booking and report them to higher management.● Returns and credit note adjustment.● Revenue Reporting.● Tax Adjustments.● Payment processing filing and record keeping.● Preparing TAT report of daily complaints regarding billing/accounts nationwide & resolving them in defined TAT.● Coordination with regional teams to resolved complaints on daily basis.● Handling process management projects to smooth the operational work.● Complete knowledge of GPON services Fiber Optics (Internet, TV & Voice) Triple play latest technology.● Handling Devices recovery project and send back to warehouse.● Preparation of rider’s commission.● Recovered Devices testing through Network Operations Team.

Pakistan

 Approvals on New Sale and Change Management (Package, IP, HW, Media, Price Revision)Corporate (Suspension, Activation) Approvals on all type of change management CRM Metro Fiber Links (Package, IP, HW, Media, Price Revision)Corporate CRM Cases (Metro Fiber Links) Maintaining the manual record of all MF links for change management and OTC  Daily calls from KAMs, C&C and other departments on miscellaneous issues Daily emails from KAMs, C&C and other departments on miscellaneous issues Preparation and dispatching monthly and daily invoices for corporate segment Preparation and dispatching monthly and daily invoices for SOHO segment Monitoring SOHO Customer billing issues. Monitoring SOHO customers suspension and reactivations Monitoring Non-KAM customers suspension and reactivations. Preparation and circulate SOHO reports on daily, weekly and monthly basis for recovery and monitoring Generation and preparation daily transactions reports to QAST Generation and preparation daily balances reports to QAST Daily SOHO outstanding alerts to C&C Taking care of daily update billing tasks on systems Monthly activity on SOHO for suspension due to non-payment Monitoring and sharing monthly data verification from KAM and C&C Verification of data on monthly basis from C&C and KAM to provide support to resolve any issues related to data  Monitoring third party links terminations Prepare and circulate first invoice pending report with KAMs and C&C Daily balances reconciliation with QAST

Lahore, Punjab, Pakistan

Corporate billing, Monthly, Quarterly, Yearly billing, end to end solution providing to internal and external customers, New sale financial and documents verification, Package change & hardware change impacts towards financial verification, Info emails, resolving queries within the minimum time, Blocking and restoration of services, Outstanding alerts non-paid customers, update the forum day to day changes in the business.

Lahore

Corporate InvoicingCorporate (Suspension, Activation)Corporate (Cancelation, Termination)Corporate CRM Cases (Metro Fiber Links)New sale Documents verification plus verify financials.Reporting and Analysis as Per Requirement.Daily E-Mails (KAM & Non-Kam) Pending Termination Report (KAM+Non-Kam+SOHO)Pending Change Media Task Report (KAM+Non-Kam+SOHO)Pending Hardware Report (KAM+Non-Kam+SOHO)Report Daily Posted Transaction (Reporting Team)SOHO InvoicingDaily Voided Transactions ReportSOHO (Suspension, Activation, Cancelation, Termination)Daily E-Mails (SOHO)Reminder alerts to corporate customers SOHO.SOHO (Waiver, Compensations Due to Hardware & Service Issues)Daily Report Creation of SOHO (Balance Intimation and Suspension Follow-Up)NG Tracer Task Update Billing (Hardware , Contact Info & New Installation)Weekly SOHO (Ports Disabling / Enabling) Activity

Master Of Business Administration (Mba), Accounting And Finance

Activities and Societies: Listening Music. Travelling. Singing. playing cricket.Seeking a successful career with a well reputed national /.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Listening Music Travelling Reading BooksSeeking a successful career with a well reputed national / Multinational.