Suling Soh Email & Phone Number

Sydney, Australia

Key Achievements:- Consistently exceed monthly sales target on average by +150%- Part of number one team that delivered the highest productivity per person nationwide- During Covid pandemic successfully managed client expectations and bookings during a demanding and turbulent period of changeKey Responsibilities:- Liaise with clients including c-suites and executives and third parties such as airlines, hotels and key tour operators to ensure retention and growth of customers - Build customer rapport through continuous customer communication, which ultimately lead to increase in returning customer base and sales revenue - Preparation of issuing invoices, receipting payments and reconciling financial documents on a daily, weekly and monthly basis- Monitor and sort Global Distribution System (GDS) queues to maintain quality control and reduce risk of financial loss- Ensure clients have correct documentation/information that is required for their journey i.e. visas, passports, Covid-19 restrictions- Proactively engaging with regular training workshops, reviewing professional publications and participating in professional gatherings despite demanding workload

Sydney, New South Wales, Australia

Key Achievement- Trained and developed 1st year consultant who became recognised top 1st year consulted achieving highest sales nationally Key Responsibilities: - Assisted team leader in reconciling and maintaining of financial and operating systems to meet Budget and P&L expectations- Key enabler in developing and implementing new processes and procedures to ensure seamless workflow - Mentor junior team members including roadmapping of individual KPIs and goals as well as regular individual meetings to track progress and maintain motivation

Macquarie Centre

Key Achievement- Exceeded customer expectations resulting in an overall net promoter score of 83 compared to the national average of 72 Key Responsibilities - Consistently delivered on sales plan and company objectives through building new and existing relationships with customers to build brand loyalty- Provided an exceptional customer experience by making a connection through attention to detail and offering a personalised experience based on the customer's wants and needs - Fostered strong professional relationships within the team, other stores and management to create timely daily sales report

Bachelor’S Degree, Social Sciences (Economics)

Bachelor’S Degree, Biology/Biological Sciences, General

Certificate Iii & Iv, Travel And Tourism