Specialist
Current
Oct 2024 - Present
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Sultan Shaikh Email & Phone Number
Experienced Logistics Professional | Expertise in Air & Ocean Freight | Export Documentation & Process Improvement Specialist | Proven Leader in Operational Excellence
at
DHL Global Forwarding
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Logistics Professional | Expertise in Air & Ocean Freight | Export Documentation & Process Improvement Specialist | Proven Leader in Operational Excellence
Location
Mumbai, Maharashtra, India
Company size
Who is Sultan Shaikh? Overview
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Quick answer
Sultan Shaikh is listed as Experienced Logistics Professional | Expertise in Air & Ocean Freight | Export Documentation & Process Improvement Specialist | Proven Leader in Operational Excellence at DHL Global Forwarding, a with 13596 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sultan Shaikh.
Sultan Shaikh previously worked as Specialist at Dhl Global Forwarding and Senior Process Associate at Dhl Global Forwarding. Sultan Shaikh holds Marketing from University Of Mumbai.
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Email format at DHL Global Forwarding
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DHL Global Forwarding
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Profile bio
About Sultan Shaikh
With over 7 years of experience in logistics and export documentation, I’ve had the opportunity to lead teams, manage complex air and ocean freight processes, and drive meaningful improvements in efficiency and service. I thrive on solving problems, whether it's handling customer escalations or streamlining operations. Currently, I'm diving into data analytics—learning tools like SQL, Power BI, and Tableau—to bring even more insight and value to the work I do. I'm passionate about continuous improvement and love working with teams to achieve excellence.
Current workplace
Sultan Shaikh's current company
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Dhl Global Forwarding
Employees
13596
AeroLeads page
4 roles
Sultan Shaikh work experience
A career timeline built from the work history available for this profile.
Senior Process Associate
• Part of Newly Launched Digital Customer interaction MyDHLi Process.• Handle Air & Ocean Bookings.• Developed mail templates and process plans to streamline operations and improve customer service.• Managed bookings and manifests in Cargo Wise system (CW1), ensuring compliance with regulations.• Coordinated with billing country teams and customers, providing quotes, invoices, and HAWB.• Led team huddles to address issues and provide innovative solutions, fostering a collaborative work environment.• Conducted training sessions to onboard and upskill colleagues, contributing to team development and success.
Aug 2022 - Nov 2024
Senior Customer Service Executive
• Ocean Export Customer service.• Handled Transition of New process for Correction after import call closure.• Participated in enhancing the NOVA application, contributing to process optimization and improvement.• Handled Customer escalations and resolved the issues.• Handled Amendment analysis project for +30 customers and coordinated with agencies regarding customer profile updates and queries.• Resolved customer escalations promptly and effectively, maintaining high levels of satisfaction.• Taking initiative in team huddle for redressals.• Coordination with customer via web/Mails to resolving queries without any delay.• Bill Manifesting /Bill Corrections on various status.• Email Indexing, Work Assigning.• Vessel Certificate/Free time Certificate.• Follow up on FROB / ENS Shipment for pending amendment and filing work.• Auditing / cross training / daily updates.• Provided training to new employees, sharing expertise in export documentation and process knowledge.• Work Experience & Process Knowledge of 9 different European countries.• Handled Shipment Release process. (OBL/SWB/TELEX/DESTINATION RELEASE)
Aug 2018 - Aug 2022
Transaction Processing Associate
• As per claim Examiner, Processing different types of Medical claims as per Guidelines.• Resolve Different Types of Error Prompts.• Decision making of whether claim needs deny or Paid.• Apply knowledge of process & related system to assist in identifying & resolving issues.• Seek advice & escalate issue when faced task/problems outside the scope of work.
Sep 2017 - Aug 2018
2 education records
Sultan Shaikh education
Marketing
Bachelor In Management, Business, Management, Marketing, And Related Support Services
FAQ
Frequently asked questions about Sultan Shaikh
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What company does Sultan Shaikh work for?
Sultan Shaikh works for DHL Global Forwarding.
What is Sultan Shaikh's role at DHL Global Forwarding?
Sultan Shaikh is listed as Experienced Logistics Professional | Expertise in Air & Ocean Freight | Export Documentation & Process Improvement Specialist | Proven Leader in Operational Excellence at DHL Global Forwarding.
Where is Sultan Shaikh based?
Sultan Shaikh is based in Mumbai, Maharashtra, India while working with DHL Global Forwarding.
What companies has Sultan Shaikh worked for?
Sultan Shaikh has worked for Dhl Global Forwarding, Cma Cgm Shared Service Centre (India) Private Limited, and Accenture.
How can I contact Sultan Shaikh?
You can use AeroLeads to view verified contact signals for Sultan Shaikh at DHL Global Forwarding, including work email, phone, and LinkedIn data when available.
What schools did Sultan Shaikh attend?
Sultan Shaikh holds Marketing from University Of Mumbai.
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