• Part of Newly Launched Digital Customer interaction MyDHLi Process.• Handle Air & Ocean Bookings.• Developed mail templates and process plans to streamline operations and improve customer service.• Managed bookings and manifests in Cargo Wise system (CW1), ensuring compliance with regulations.• Coordinated with billing country teams and customers, providing quotes, invoices, and HAWB.• Led team huddles to address issues and provide innovative solutions, fostering a collaborative work environment.• Conducted training sessions to onboard and upskill colleagues, contributing to team development and success.

• Ocean Export Customer service.• Handled Transition of New process for Correction after import call closure.• Participated in enhancing the NOVA application, contributing to process optimization and improvement.• Handled Customer escalations and resolved the issues.• Handled Amendment analysis project for +30 customers and coordinated with agencies regarding customer profile updates and queries.• Resolved customer escalations promptly and effectively, maintaining high levels of satisfaction.• Taking initiative in team huddle for redressals.• Coordination with customer via web/Mails to resolving queries without any delay.• Bill Manifesting /Bill Corrections on various status.• Email Indexing, Work Assigning.• Vessel Certificate/Free time Certificate.• Follow up on FROB / ENS Shipment for pending amendment and filing work.• Auditing / cross training / daily updates.• Provided training to new employees, sharing expertise in export documentation and process knowledge.• Work Experience & Process Knowledge of 9 different European countries.• Handled Shipment Release process. (OBL/SWB/TELEX/DESTINATION RELEASE)

• As per claim Examiner, Processing different types of Medical claims as per Guidelines.• Resolve Different Types of Error Prompts.• Decision making of whether claim needs deny or Paid.• Apply knowledge of process & related system to assist in identifying & resolving issues.• Seek advice & escalate issue when faced task/problems outside the scope of work.