Sumaira S. Email & Phone Number

United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching, and analysing sales options.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvement.• Actively seek out new sales opportunities through various communications, networking and social media.• Set up meetings with potential clients and study the requirements of the clients.• Prepare and deliver appropriate tailor-made presentations to clients on company product and services.• Involve actively in concerns / complaints from existing customers and work closely with operations / Finance teams and make sure that the client issues are sorted out and client is fully satisfied with the solutions.• Overseas communications, timely responses to emails and requests (internal and external).

Dubai, United Arab Emirates

• 𝗧𝗮𝗸𝗶𝗻𝗴 𝗰𝗮𝗿𝗲 𝗼𝗳 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗲𝗻𝗱 𝘁𝗼 𝗲𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗹𝗮𝘁𝗲𝗱 𝘁𝗼 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿.• 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗮𝗹𝗹 𝘁𝗵𝗲 𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻𝘀• 𝗛𝗶𝗿𝗶𝗻𝗴, 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴, 𝗰𝗼𝗮𝗰𝗵𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗿𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲𝘀 𝗮𝘀 𝘁𝗵𝗲𝘆 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗴𝗶𝘃𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗳 𝗻𝗲𝗲𝗱𝗲𝗱.• 𝗣𝗿𝗲𝗽𝗮𝗿𝗶𝗻𝗴 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝗮𝗻𝗱 𝗮𝗻𝗮𝗹𝘆𝘇𝗶𝗻𝗴 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝗱𝗮𝘁𝗮 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀.• 𝗘𝗻𝘀𝘂𝗿𝗲 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗮𝗿𝗲 𝗽𝗿𝗼𝗽𝗲𝗿𝗹𝘆 𝗮𝗹𝗹𝗼𝗰𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗺𝗮𝘅𝗶𝗺𝗶𝘇𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻.• 𝗠𝗮𝗸𝗲 𝗼𝘂𝘁𝗯𝗼𝘂𝗻𝗱 𝗰𝗮𝗹𝗹𝘀 𝗳𝗼𝗿 𝗺𝘂𝗹𝘁𝗶 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗶𝗻 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝘀𝗲𝘁𝘁𝗹𝗲 𝗽𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 , 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗳𝘂𝗹𝗹 𝘃𝗶𝗲𝘄 𝗼𝗳 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗮𝗿𝗮𝗺𝗲𝘁𝗲𝗿𝘀.• 𝗖𝗮𝗹𝗹 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗴𝗲𝘁 𝘁𝗵𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗶𝘀𝘀𝘂𝗲 𝗰-𝘀𝗮𝘁 𝘀𝗰𝗼𝗿𝗲 𝘁𝗼 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺.

Chennai Area, India

• Handling US based inbound and outbound calls for a Finance Company which is one the largest Car Dealerships in the state of Ohio.• Reduced the percentage of the delinquency rate from 19 % to 10 %• Handled a portfolio worth $2.5 million.

Bengaluru Area, India

• Did the transition for Wolters Kluwer Heath (Philadelphia) and trained the team in India successfully. • As a process Lead, prime responsibility is to meet the Business SLAs, participating in establishing Process Metrics, Dashboards and aligning the goals of the business for customer satisfaction, monitor the performance by providing feedback on their developmental needs.• Designed the Training path and prepared customer approved Standard Operating Procedures.

• Taking care of end-to-end process of Order to cash from creating customer in company data base till receiving the payment of the order.• Responsible to create customer accounts in oracle database for OEC.• Application of cash as per remit details after a thorough research in the database available.• Researching reasons for credit balance on the customer account.• Auditing checks to see if application is as per remittance after proper Research & Create SOP’s• Handle escalated calls and ensure problem resolution follow through results in customer satisfaction.• Delivering optimally on all CTQs (Critical to Quality) by being a part of 10 members PIT • Ensures compliance with all US regulatory norms while collecting the past dues from customers.