•Provide critical administrative support to Emergency Response Services (ERS) operations, maintaining accuracy and efficiency in daily tasks.•Respond to support requests from senior leadership and staff, ensuring timely resolution and focusing on customer satisfaction.•Analyze and improve existing administrative processes, enhancing efficiency for both internal and external stakeholders.•Collaborate with senior leadership to monitor quality metrics, identify trends, and advocate for improvements to patient care services.•Utilize CAD software to provide real-time updates, facilitating effective communication during emergency operations.•Develop, manage, and maintain various databases, assisting with data collection, entry, and analysis to support informed decision-making and reporting•Draft, format, and proofread a variety of documents, such as correspondence, meeting minutes, agendas, policies, procedures, templates, and formal letters, delivering high-quality output

•Provided exceptional customer service by assisting customers with printing, shipping, and various office needs, achieving a customer satisfaction rating of 95% which led to increased customer loyalty and repeat business.•Operated computer systems (POS) and software programs to process shipments, print materials, and provide accurate quotes reducing processing time by 20%, significantly improving efficiency and ensuring swift service delivery.•Managed incoming and outgoing shipments with precision, guaranteeing accurate and timely processing to meet customer deadlines which resulted in a 15% decrease in shipping errors, thereby reducing returns and enhancing overall customer satisfaction•Maintained a clean and organized front desk area, restocking supplies, and managing inventory to provide a professional environment which enhanced customer perception and improved operational efficiency by 20%.•Ensured confidentiality when handling sensitive information, including customer data and financial transactions to maintain data integrity and customer trust, achieving a 100% compliance rate with data protection regulations.

•Analyzed competitor metrics in comparison with company data in Excel to create meaningful weekly reports and identify key market trends and opportunities, leading to a 10% increase in market share within six months.•Developed and maintained 17 competitors’ intelligence information on Confluence through research and due diligence assets to streamline access to critical market insights, contributing to a 20% reduction in response time to market changes.•Assisted in data entry, report preparation, data compilation, and findings presentation to support a year-long project ensuring timely delivery of project milestones.•Created 3 preliminary case study marketing reports on hand hygiene and its affiliated market for external communications which increased brand visibility and attracted new clients, resulting in a 20% expansion of the client base.•Assisted with the management of on-site deployment project of hardware integration, including installation of UV devices in facilities across Toronto resulting in a 30% increase in customer satisfaction ratings.•Conducted user research and analyzed customer feedback to drive product decisions and implement product enhancements based on customer input, resulting in a 67% increase in customer satisfaction ratings.

•Acquired hands-on experience and deepened understanding of various biochemical and microbiological assays through active participation in laboratory activities; demonstrated proficiency in conducting assays, leading to a 90% accuracy rate in test results interpretation. •Strictly followed safety and security protocols when handling hazardous and explosive materials, ensuring a safe working environment for self and colleagues, maintaining a zero-incident record throughout employment, and contributing to a culture of safety and risk mitigation.•Collaborated closely with experienced lab instructors and supervisors, providing support during experiments, and adhering to established protocols that facilitated smooth experiment execution, leading to a 15% increase in experiment completion rate compared to previous semesters.•Implemented the 5S methodology to uphold cleanliness, order, and organization within the laboratory, achieving a 30% reduction in setup time for experiments, enhancing productivity, and maximizing utilization of laboratory resources.