Suman C Email and Phone Number

• Implementation of Distributor Management System at Franchise Bottling Companies. • Develop and manage projects from beginning to end, which includes project scoping, timeline management, internal coordination and escalation, communication and project execution across multiple teams. • Provide a direction to ensure the product, engineering and the stakeholders have a clear understanding of timelines, risks, escalation paths and roles/responsibilities they will undertake to deliver the project.• Act as an escalation point for the project and stakeholders to manage risks, develop mitigation plans and path to green throughout the project. • Tracking the progress by each team (Product/Engineering/Stakeholders) until the project is completely rolled out. In case, the progress is not going as per timelines, plan negotiations to mitigate the risks. • Responsible for developing, maintaining, and executing an elaborate DMS business plan comprising of targets, enablement plans and executive engagements mapping with Bottlers Distributors. • Lead thinking and support New distribution models and collaborations. Ensuring focused interventions on strategic levers identified to deliver business plan. • Ensuring the proper involvement of the relevant departments.

• PJP & PCP Dynamics – Scheduling and Capacity Planning• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Order Delivery, protecting company reputation and loyal client base.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Communicated best practices among on-site and external personnel to align efforts and goals.• Performed forecasting to identify necessary changes for supply chain business.• Improved productivity of customer service team by leading training initiatives and revamping schedules.• Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

• Established and optimized schedules to keep coverage and service in line with forecasted demands• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences• Coached team on effective upselling and cross-selling methods• Monitored employee performance and developed improvement plans• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency• Provided weekly work schedules to employees to accommodate business demands and vacation requests• Handled customer service by dealing with complaints, organizing stock and answering customer questions

• Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit• Developed and implemented favourable pricing structures balancing firm objectives against customer targets• Consistently exceeded quotas through penetration of new accounts• Negotiated, prepared and signed contracts with clients• Created reports and presentations detailing business development activities• Collected data and performed customer needs analysis• Represented company and promoted products at conferences and trade association

• Determined quality assurance benchmarks and set standards for improvement.• Established and oversaw performance targets for call center associates.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Directed training and retraining of employees to boost performance and enhance business results.• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.• Managed quality programs to reduce overdue compliance activities.