• Handling end-to-end operations for Babycare, Grooming and Personal Care Category.• Operations Management: Managing various hub points for inbound & outbound of consignments, on-time vehicle arrival, handling connection and departure as per the schedule.• Managing vendor onboarding by conducting thorough due diligence.• Listing and Cataloguing: Ensuring SKUs of each brand goes live in time on the website by carefully capturing product details on the portal.• Handling Return order and conducting quality check.• Payment: Due, overdue, DNs and status of payment release.• MIS Management: Publish excel reports on regular intervals to internal as well as external stakeholders.

Led a team of customer service agents, ensuring smooth operations and efficient handling of passenger inquiries and requests.Implemented training programs to enhance the skills and knowledge of customer service agents, resulting in improved service quality and passenger satisfaction scores.Collaborated with airline partners to align service standards and streamline processes for seamless passenger experiences.Resolved escalated customer issues and complaints, demonstrating diplomacy and empathy while adhering to company policies and regulations.Provided guidance and support to customer service agents, fostering a positive and collaborative work environment.Participated in emergency response training exercises and drills, ensuring readiness to handle critical situations effectivelyMaintained up-to-date knowledge of airline policies, procedures, and regulations to provide accurate information and assistance to passengers.Skilled in managing diverse customer inquiries, resolving issues promptly, and fostering positive relationships with passengers and stakeholders. Committed to upholding the reputation of Air India SATS as a premier service provider in the aviation sector.Used latest Technology platform such as Alteryx and Sabre application to develop and optimized Process for Pre-Flight and Post Flight activities for Business and First Class Customer’s