Lead
Flipkart
Who is Suman Deep? Overview
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Quick answer
Suman Deep is listed as Lead at Flipkart, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Suman Deep.
Suman Deep previously worked as Implant at Itc Limited and Senior Operation Executive at Flipkart. Suman Deep holds 8 from Kalinga University, Raipur.
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Profile bio
About Suman Deep
Results-driven Operations Management professional with [5 +years] of experience optimizing processes, enhancingproductivity, and driving profitability across diverse industries. Proven track record in strategic planning, resourceallocation, and team leadership, consistently delivering operational excellence and exceeding organizational goals. Adeptat leveraging technology and data-driven insights to streamline operations and enhance decision-making. Prior to that Ihave experience in Airline Operations Management professional with a strong background in overseeing and optimizingdiverse aspects of airline operations, managing various aspects of airline operations, including safety, efficiency,customer service, and regulatory compliance.
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Suman Deep's current company
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7 roles
Suman Deep work experience
A career timeline built from the work history available for this profile.
Implant
Senior Operation Executive
Senior Executive
• Handling end-to-end operations for Babycare, Grooming and Personal Care Category.• Operations Management: Managing various hub points for inbound & outbound of consignments, on-time vehicle arrival, handling connection and departure as per the schedule.• Managing vendor onboarding by conducting thorough due diligence.• Listing and Cataloguing: Ensuring SKUs of each brand goes live in time on the website by carefully capturing product details on the portal.• Handling Return order and conducting quality check.• Payment: Due, overdue, DNs and status of payment release.• MIS Management: Publish excel reports on regular intervals to internal as well as external stakeholders.
Senior Customer Service Agent
Led a team of customer service agents, ensuring smooth operations and efficient handling of passenger inquiries and requests.Implemented training programs to enhance the skills and knowledge of customer service agents, resulting in improved service quality and passenger satisfaction scores.Collaborated with airline partners to align service standards and streamline processes for seamless passenger experiences.Resolved escalated customer issues and complaints, demonstrating diplomacy and empathy while adhering to company policies and regulations.Provided guidance and support to customer service agents, fostering a positive and collaborative work environment.Participated in emergency response training exercises and drills, ensuring readiness to handle critical situations effectivelyMaintained up-to-date knowledge of airline policies, procedures, and regulations to provide accurate information and assistance to passengers.Skilled in managing diverse customer inquiries, resolving issues promptly, and fostering positive relationships with passengers and stakeholders. Committed to upholding the reputation of Air India SATS as a premier service provider in the aviation sector.Used latest Technology platform such as Alteryx and Sabre application to develop and optimized Process for Pre-Flight and Post Flight activities for Business and First Class Customer’s
Apr 2019 - Mar 2022
Senior Customer Service Agent
Apr 2019 - Mar 2022
Customer Relations Officer
Jan 2018 - Jan 2019
4 education records
Suman Deep education
Diploma In Aviation, Hospitality And Customer Services, Hospitality Administration/Management, 8
Frankfinn Aviation Services Pvt. Limited
Bachelor'S Degree, Electronics And Tele Communications Engineering, 7.8
Intermediate, Science, 5.5
New Chaitanya Junior College, Hyderabad
FAQ
Frequently asked questions about Suman Deep
Quick answers generated from the profile data available on this page.
What company does Suman Deep work for?
Suman Deep works for Flipkart.
What is Suman Deep's role at Flipkart?
Suman Deep is listed as Lead at Flipkart.
Where is Suman Deep based?
Suman Deep is based in Bengaluru, Karnataka, India while working with Flipkart.
What companies has Suman Deep worked for?
Suman Deep has worked for Flipkart, Itc Limited, Air India Sats Airport Services Private Limited (Aisats), and Paradise Food Court Pvt. Ltd (Paradise Biryani).
How can I contact Suman Deep?
You can use AeroLeads to view verified contact signals for Suman Deep at Flipkart, including work email, phone, and LinkedIn data when available.
What schools did Suman Deep attend?
Suman Deep holds 8 from Kalinga University, Raipur.
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