Suman Kumar Singh Email & Phone Number

I'm an MCA Student. I've interest to solve mathematical problems and coding problems. Started competitive programming an year ago, I'm learning and enjoying it.I have exposure in the insurance industry, specializing in virtual assistant logic and chatbot development. Completed at ALLSTATE for 8 months. Proficient in building Voice and chatbots using Amazon Lex & Lambda & Kore.ai. Implemented features to identify customer/non-customer during chatbot escalation and reduced escalations with fallback strategy. Improved code quality, reduce code smell and added dynamic quick replies, and explored Datadog functionality. Actively contributed to every release activity, ensuring smooth transitions and enhancing chatbot skills. Passionate about leveraging technology to drive innovation and improve customer experiences in the insurance and finance sector.• Skilled in:➤ Possess experience in NLP, AWS LEX, LAMBDA, DOCDB, Kore.ai xo Platform. ➤ Hands on NodeJS, JavaScript.• Tools Known:➤ Jenkins, Live person, SonarQube, Splunk, Confluence, Version 1, Datadog, MS Adaptive card• Programming Language Known➤Java, JavaScript, Python • Others:➤ Git, Github