Suman M Email & Phone Number

County Cork, Ireland

 Significant role involvement in tasks entailing - addressing clients technical issues via research, troubleshooting, reproducing in lab/fixing it in sync with the service level agreements (SLA) with a root cause at the end of each issue Efficiently accountable for deployment/configuration of the product in the datacenter & onto the cloud environment like AWS/Azure/GCP; responsible for troubleshooting backup/recovery/replication and archiving issues across the platform like VMware, Hyper V, AHV, MSSQL, Windows/Linux, NAS, AWS and Azure environment Played a vital role in vast gamut of tasks encompassing – managing issues pertinent to data redundancy in the form of archival uploads to cloud environments like AWS S3/Azure blob; setting up the plan of action and troubleshooting issues in case of disaster recovery and so on Instrumental in deploying/troubleshooting SaaS based workloads such as O365 (Exchange, OneDrive, SharePoint, Teams, Calendars, Contacts), AWS/Azure CloudNative workloads (AWS-EC2, AWS-EBS, AWS-RDS, Azure VM’s, Azure SQL) Managing escalations, identifying top case drivers for product enhancement, contribution to knowledge base & advance resolution guides and managing crucial cases like ransomware recovery and data loss

Bangalore

Client: VMware Inc. Profound role in array of activities encompassing - installation, configuration of VMware vSphere 6.x ESXi infrastructure; OS/patch release management; managed Hosts patching via Update Manager Plug-in or ESXcli and vCSA Patching Proficient in configuring/managing HA, VCHA, DRS and troubleshooting on HA, DRS, FT issues Responsible for troubleshooting issues pertinent to Esxi (disconnected, not responding, crash, core dump, PSOD); managed performance issues with respect to ESXI storage, Network, VM performance using ESXTOP tool Troubleshooting on vCenter roles, permissions (users/groups) and certificates; troubleshooting issue with respect to vSwitches, port groups; provided root cause analysis from the diagnostic information Vital role in troubleshooting all VM related issues (vMotion, snapshot, disk locks, VMware tools, templates, guest customization) Efficiently reproduced the complex issues in lab environment and report bug encountered to the engineering team

Bangalore

Client: Goldman Sachs Effectively managed VoiceDB (Extension, VMbox, Routing); adding users/machines to AD groups, network shares and retrieving Snapshots Interfacing with Compliance and Tech Risk teams to protect firms data; supervised/maintained/upgraded capacity of Virtual Machines; troubleshooting Windows related issues and application installation remotely Raised Severity1 ticket during the downtime of VM; supported/assisted users on conference services, eDial, Remote login

Bengaluru Area, India

 Project: Migrations (responsible for IAM during HP split). Responsible for VOIP Services. Troubleshooting Windows and Linux(basic) related issues. Configuration and troubleshooting on Virtual desktop Infrastructure (Vmware)  Troubleshooting Microsoft Applications (Outlook,Skype,OneDrive). Installation and troubleshooting of VPN application, Network related issues.

Bachelor’S Degree, Computer And Information Sciences, General

Associate’S Degree, Computer Science

High School, High School/Secondary Certificate Program

Activities and Societies: School Hockey team