Suman Dutta Email & Phone Number
Who is Suman Dutta? Overview
A concise factual answer block for searchers comparing this professional profile.
Suman Dutta is listed as Deputy General Manager at Thomson Digital, Noida, based in Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Suman Dutta.
Suman Dutta previously worked as Operations and Account Manager at Thomson Digital, Noida and Account Manager at Thomson Digital. Suman Dutta holds Bcom, Commerce from North Bengal University.
About Suman Dutta
I have been working with publishing industry for more than 16 years. My endeavor has always been to explore newer ways to meet and exceed our publishing partners’ expectations by translating each of our efforts be it performance, reliability, short time to market into the ultimate goal of delighting our authors and the academic fraternity. My experience in Operations/Project/Account management coupled with strong knowledge of the workflow enables me to analyze business trends and grasp the opportunities present in the marketplace. Responsible for overall team delivery and quality of work in line with agreed Key Performance Indicator’s (KPI’s) and Service Level Agreements (SLA’s), appropriately delegating actions and overseeing the work of the team.To support the Line Manager in Change Management and Operational Readiness activities, in conjunction with the Continuous Improvement team as required.To act as escalation point to team on internal/external matters and escalate as appropriate to Global Managed Services Manager.To support the Line Manager to drive awareness and understanding of the Managed Services team operations and services across our business, supporting pre-sales initiatives and offering consultative support to Field Sales and Contact Centres as required. To produce weekly/monthly reports on individual and team performance and productivity levels in order to monitor and compare results against business objectives.Planning, prioritising and managing resources whilst providing direction to Managed Services Team.Demonstrate comprehensive understanding and ability to articulate our product, training and service offerings, and how these compare to our competition, especially for territories outside of where the Global Customer Service Centre is located.
Listed skills include Project Management, Team Management, Management, Cross Functional Team Leadership, and 12 others.
Suman Dutta's current company
Company context helps verify the profile and gives searchers a useful next step.
Suman Dutta work experience
A career timeline built from the work history available for this profile.
Operations And Account Manager
Own up end to end project management plan - Initiation, Planning, Execution, Monitor and Control and Completion or closure of ProjectUnderstand the Transition Plan, focus on timelines and assumptions & seek clarifications if anyEffectively communicate project expectations to team members and stakeholders in a timely and clear fashionProject planning – estimating timelines, costs, resource requirements and executionCreate detailed RACI matrix at the planning stages with all cross-functional team membersTrack day-to-day tasks as per project plan, highlight risks & put in place mitigation action plansEstablish governance and meeting cadence with customers and cross-functional teamsValidate output by functions before it's sent to customer, e.g.: Training plans, SOP tracker etc.Prepare Tollgate report –out docs & own completion of all tollgate deliverables including travel and site readinessEscalate pending activities as per escalation matrix for the projectMaintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communicationCoordinate with customer PMO – on dependencies, risks & issuesManage relationships with the customer stakeholders & also internal teams throughoutSupport the TL in running transition workshops – both for internal stakeholders and clientsSchedule calls as per governance matrix and prepare materials for calls as relevantWork with Client Project Manager internal teams to ensure that all contractual milestones and deliverables related to transition projects are metWork with cross-functional teams, and take them as one team to close all transition deliverables
Account Manager
A competent professional with nearly 12 years of rich experience in the diverse areas of Production, Project Management, Editing & Quality Control in Publishing / Print industry. Currently associated with Thomson Digital (A division of Thomson Press India Limited), NSEZ, NOIDA as Associate Account Manager, Journal Production. Skilful in managing end-to-end publishing and business operations with key focus on profitability and ensuring optimal utilization of resources. Technical exposure in handling all aspects of project management (from publishing and commercial aspects) involving requirement analysis, feasibility study, project scoping, effort estimation, risk analysis, and quality management, as per the specified guideline. Ability to relate to people at any level of management and significant experience in working with customers and cross-functional teams for executing projects. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities.
Senior Operations Manager
Production Controller
Ppc
Suman Dutta education
Bcom, Commerce
Education record
Frequently asked questions about Suman Dutta
Quick answers generated from the profile data available on this page.
What company does Suman Dutta work for?
Suman Dutta works for Thomson Digital, Noida.
What is Suman Dutta's role at Thomson Digital, Noida?
Suman Dutta is listed as Deputy General Manager at Thomson Digital, Noida.
Where is Suman Dutta based?
Suman Dutta is based in Uttar Pradesh, India while working with Thomson Digital, Noida.
What companies has Suman Dutta worked for?
Suman Dutta has worked for Thomson Digital, Noida, Thomson Digital, Thomson Digital [A Division Of Thomson Press (India) Ltd.], and Tehbooks.
How can I contact Suman Dutta?
You can use AeroLeads to view verified contact signals for Suman Dutta at Thomson Digital, Noida, including work email, phone, and LinkedIn data when available.
What schools did Suman Dutta attend?
Suman Dutta holds Bcom, Commerce from North Bengal University.
What skills is Suman Dutta known for?
Suman Dutta is listed with skills including Project Management, Team Management, Management, Cross Functional Team Leadership, Requirements Analysis, Business Development, Publishing, and Project Planning.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialCheck these profiles if this is not the Suman Dutta you were looking for.
View similar profiles