Suman Singh Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

Lead and mentor a 4-member team on strategic credit card initiatives. Transition credit card onboarding from DAP to Adobe Forms, managing project progress across both platforms. Oversee the project lifecycle, from requirements initiation to delivery, ensuring seamless execution and milestone control. Collaborate cross-functionally on requirement.

Mumbai Metropolitan Region

• Project Manager (10/2019–06/2022) Relationship Manager, Transaction Banking (05/2016–09/2019)Drove strategic projects and process improvements across Bharat Banking (Bank’s division focused on serving needs of rural.
• Standardised customer profiles across Bank’s applications, increasing liability data accuracy from 70% to 100%, and asset and card accuracy from 30% to 100% - Implemented project across 12 applications and 63.
• Rebranded and rationalised customer applications/forms, per modified branding guidelines - Gathered application forms used across departments; created master dataset, mapping products, processes, vendors, and volumes.
• Developed simplified solutions to enhance customer experiences and reachability- Rationalised NRI account opening form and reduced NFTR from 47% to 20%, boosting customer satisfaction and improving first time right.
• Received ‘Employee of the Month’ award (02/2021) Show less

• Relationship Manager, Indian Financial InstitutionsFostered relationships with LIC divisional offices and cooperative banks in Delhi/NCR and Gwalior. Onboarded new clients and cross-sold payment and collection solutions.
• Achieved operational standards by consistently adhering to guidelines and implementing processes to ensure first-time accuracy in all tasks.
• Onboarded 3 cooperative banks, resulting in incremental average balance of ~INR 2 crores

Delhi, India

• Sold banking solutions to corporate clients and HNIs in Delhi/NCR region, implementing sales strategies, resolving customer queries, and acquiring new business. Identified cross-selling and fee generation opportunities.
• Transitioned clients from submitting physical applications for FOREX payments to email-based application process by implementing email/fax indemnity solutions, leading to improved customer experiences

Delhi

• Elite Trade and Relationship Group (ETRG) Relationship Manager (04/2013–08/2014);Customer Service Manager (02/2011–04/2013) Managed banking operations, including retail trade, cross-selling, cash, and FOREX transactions.
• Transitioned majority of clients from physical transactions to digital platforms (mobile and internet banking)
• Maintained forms sourcing error percentage at 2% by implementing maker-checker practice, and ensuring compliance with account opening checklist… Show more Elite Trade and Relationship Group (ETRG) Relationship Manager.
• Maintained forms sourcing error percentage at 2% by implementing maker-checker practice, and ensuring compliance with account opening checklist items
• Recognised by zonal head for achieving maximum CMS activations for existing customer base Show less

Delhi

Executive Program In Digital Transformation, Digital Transformation, B

Activities and Societies: Executive program in digital transformation Executive Program in Digital Transformation

Master Of Business Administration (Mba), Banking And Finance, 7.3

Activities and Societies: Active member of cultural societies, organized and coordinated events

Bachelor Of Engineering (B.E.), Electronics And Communication, 7.3

Activities and Societies: WAS MEMBER OF IETE AND ISTE electronics and communication

Level A2, German Language And Literature, 7.8

Activities and Societies: learning German language level a1

+2, Non Medical

Activities and Societies: science quizes, football team non medical