Sumant Servesh Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Enterprise Event Management and Monitoring Tool Assessment, Solution Architecture, Planning and Implementation

Melbourne, Victoria, Australia

- ServiceNow Enterprise ITOM Solution Architecture, Planning & Implementation- Integrations with other specialised monitoring tools to ServiceNow Event Management- Enterprise wide coverage of ServiceNow Discovery- Certificate Management, SAM, and HAM- Cloud Discovery, Cloud Insight (ServiceNow)

Melbourne, Australia

- ServiceNow Enterprise ITOM Planning & Implementation- Implementation of Test Management, Project & Timesheet & GRC on ServiceNow Platform- Assessment of different BCP Solution available on ServiceNow App Store. - CSM Implementation for Internal & External business- Rolling out Enterprise Knowledge Management(v3) on ServiceNow Platform- Develop Custom.

Melbourne, Australia

• Played a key role as Remedy Consultant for developing the Business Case for BMC Smart IT POC, which Involved Requirements Scoping, Cost Benefit analysis followed by Planning and estimationsResponsible for Project.
• Design and Implementation of Business Objects BOXI3.1& Analytics 7.6.0 for NAB MLC, which involved contribution to Environments Setup, Application Install, Configuration/Customization, Build, Test and Deploy Capability.
• Design and Delivery of Custom reports based as clients requirements
• Involved in Work instructions and User Reference guides creation for Business Objects
• Followed NAB agile methodology to complete deliverables on time
• Responsible for Incident and Problem resolution within agreed stipulated SLA’s

Melbourne, Australia

- Lead NAB Remedy(ARS 7.6.04 SP4 & ITSM 7.6.04 SP2) Support Team and Engage with Suppliers, product vendors, operational support, process owners, Management and Leadership to deliver desired outcome to the Business· Processes Consulting Involves the Core ITIL Service Design and Service Transitions process rollouts· Worked with Service Operations team to.

Melbourne, Australia

• Ensure the services operate within agreed performance parameters
• Worked with Senior Management and key stakeholders to drive service improvement programs via proactive management of issues, including root cause analysis and process re-engineering
• Proactively identified the opportunities for automation
• Responsible for application of quality management methods to align the services and processes with changing business needs
• Regular communication with vendors, customers, shift operations, database team, reporting team and network services team for BAU operations
• Responsible for Project delivery Effort Estimation, Costing and project Schedule during the Planning phase of the Project.

Melbourne, Australia

• Responsibilities included:
• Managing Environment for Integrated Test Environments for Enterprise Releases or Large programs of work
• Planning, Building and Supporting the programs environment requirements
• Leading and Coordinating with various stakeholders which includes mainframe and Wintel specialist, Service Desk Consultants, SCM specialists
• Contribution to test environment capability uplift and automation drives
• Ensuring ITIL guidelines are followed during Testing phase

Melbourne, Australia

Support the consulting team in different phases of the project including problem definition,effort estimation diagnosis,solution generation, design and deployment.Creation of Requirement Specifications from the Business needs/ to be process definedDefining the detailed functional/process/infrastructure/security design based on requirementsPreparation of.

Melbourne Area, Australia

Working as Developer/Technology Analyst forBMC Remedy & Business ObjectsRemedy CMDB Developer/Analyst/TesterClient: Australia Leading BankInvolved in System design and providing solutions for integrating the different data source with CMDBHands on experience in CMDB coding which includes creating data exchange, data mappings and reconciliation, creation of.

Pune Area, India

• Project: A leading insurance provider, ZurichRole Description: ServiceNow DeveloperResponsibilities included:
• Implementation of Incident and Problem Management Modules with customizations which includes development of client scripts, business rules, form customizations and workflow configurations
• Implemented web services integration with third party applications. It involves publishing SOAP web services using Business Rules, Script Includes, UI Actions and other Servicenow scripting modules to support data.
• Configured CMDB bulk data and CI Relationships. This data configuration require the knowledge of Servicenow data transform maps
• Created event based email notifications using business rules
• Developed service management reports

Pune Area, India

Client: Australia Top Telecom CompanyComplete ownership for all deliverables for the CR/defect assigned with.Adhere to estimated effort & dates as communicated by the leadAccountable for defect free delivery on detailed design, code & ST cases/results. Regular update on progress of all assigned tasks to leadIdentify dependencies/risks that can impair.

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Senior Secondary