Sumant Verma Email & Phone Number

Faridabad, Hr, In

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

• Credgenics is a SaaS based Debt recovery Platform and a one stop Solution for complete cycle of debt recovery management.• Responsible for On-Boarding of new accounts with the services they have Opted for.• To manage successful negotiation of long-term contract renewals with franchise owners and sales affiliates.• To identify sales opportunities sales opportunities by assessing environment and devising and implementing winning strategy.• To Play instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.• Up-selling and cross-selling services.• To Gain customer acceptance by demonstrating cost reductions and operations improvements.

Noida Area, India

• Technical Account Management of Enterprise Customers across Digital Media side of business specifically Creative Cloud and Document Cloud Customers.• Handle book of around 20 million USD around 200 customers.• Minimize customer churn and increase adoption.• Cross-Functional collaboration with company teams to turn creative ideas to actionable Ideas• Monitored metrics and developed actionable insights to improve efficiency and performance.• Played an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.• Created a customer support strategy to increase customer retention.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Developed and implemented pursuit plans for all opportunities within assigned key accounts.• Identified sales opportunities by assessing the environment and devising and implementing winning strategy.• Managed technical integration, systems engineering program management, customer support and program management.• Maintain and update all reports and resolution documents• Responsible for maintaining and building Adobe's relationship with customers.• Act as the customer advocate for Adobe.• Develop and manage client portfolios.• Cross-Sell and Upsell

- Provide technical assistance and support for incoming queries and issues related to Creative Cloud Team users via email, call and chat.- Provide Remote support on user’s computer to resolve Issues related to Adobe software’s.- Help Users with Software deployment in case of volume licenses.- Assisting users in Enterprise deployment.- Handling billing requests & ensuring timely resolutions.- Assisting users in installing & activating various Adobe applications using remote sessions via Bomgar.- Helping the customer with their SSO(Single Sign On) implementation.

Gurgaon, India

- Worked as a Contract Management in Contract Administration Team and Working on Oracle R12 Tool.- Preparing Contract Summary Sheet, Contract Analysis, Dealing With Work Orders for Various Categories (i.e.Preparation and Extension of the Existing Work Orders with BPA’s). - Drafting Scope of Work, Schedules.- To check the price compliance before creating the purchase order.- Analysing Various Contract with the suppliers.- Creating Contract for the new suppliers and also works on the existing suppliers- Handles Vendor Management Process and helps stakeholders in setting up the supplier the system with all Due Diligence.- Proper due diligence of the supplier with all checks including ACB check and legal entity check, credit check and health check before setting the supplier in system.

New Delhi Area, India

- Providing one time solution to the customers having problems in Computers and Laptops and the peripherals attach to them.- Providing the customers valuable and good quality information making sure no misleading occurs.- Meeting the monthly targets and able to complete them up in advance.- Fixing all the issues faced by customer taking remote sessions with customer’s computer.- To handle customer queries via chat or telephone.- Impart Training to 2 new joiners and train them with the process ethics.- Upselling and upgradation of customer services and also renew if going to expire.- Making good relations with the customers and guiding proper information about Sneh Web Tech Pvt Ltd.- Making sure that no customer gets irate and also making sure that no sales transfer goes waste.

Gurgaon, India

- Analyzing and working on software & hardware related problems.- Collaborate with different Tier groups in order to solve the query of the customer- To handle customer queries via chat & telephone.- Upselling and upgradation of customer services and also renew if going to expire.- Responsible for changing the hardware of the computer, printer and other peripherals for the customer if found faulty.- Dispatching the hardware and follow up on the same.- Making sure no misleading information is given to the customers.

Personal Finance Mastery, Personal Finance

Bachelor'S Degree, Business/Commerce, General, A

Master Of Science, Information Technology, B