Binesh Kumar Email & Phone Number

Results-driven Customer Success Manager with a track record of achieving tangible improvements. I reduced turnaround time by 15%, increased customer retention by 25%, and received 98% positive feedback on customer training sessions. Contributed to a 25% enhancement in client satisfaction ratings through quicklearning and adaptability. Successfully led projects resulting in a 20% increase in transactions using the PDQ machine and achieved KRA's and KPI's as a Subject Matter Expert. Excelled atprioritizing tasks, surpassing goals by 15%, and ensuring highquality work. Seeking opportunities to leverage expertise in driving operational excellence and client satisfaction.Key Result Area* Analyzed and interpreted data to identify problems and areas for improvement, resulting in a 15% reduction in turnaround time.* Increased customer retention by 25% across my client list.* Designed and conducted training sessions for customers (individual and teams), receiving 98% positive feedback.* Contributed to cross-department strategy building.* Demonstrated adaptability and quick learning capabilities to effectively implement employee and business development plans, resulting in a 25% enhancement in client satisfaction ratings.* Resolved challenging customer issues, leading to a 30% increase in client satisfaction ratings.* Utilized effective time management techniques to consistently meet tight deadlines.* Provided expertise on employee and business development plans to enhance implementation and routine oversight.* Devised and executed a robust key account management and shopper strategy for target accounts.* Introduced new methods, practices, and systems which led to a 20% increase in transactions using the PDQ machine.* Collaborated with colleagues to identify new business prospects and cross-sell products.* Acquired comprehensive knowledge of EPOS, APOS, My Takeaway App, Chef Screen, and Digital Board to better serve clients and achieve a First Call Resolution (FCR).* Subject Matter Expert (SME) for an year, enabling the team to achieve their Key Results Areas (KRA's) and Key Performance Indicators (KPI's).* Successfully handled multiple projects within Foodhub, contributing to my promotion as a feature specialist.

Listed skills include Java, C, Html, Sql, and 10 others.