In the role of Advisor, my primary focus is to establish myself as asubject matter expert in driving software business growth through effectivetechnology utilization. I leverage my expertise in business process and changemanagement, along with software technologies, to implement best practices andensure successful adoption of HighLevel software. My responsibilities includedeveloping detailed onboarding playbooks, building strong relationships withcustomers, understanding business needs, and aligning them with companyobjectives.• Skills: Technical Support · Software as a Service (SaaS) · Software · CustomerRelationship Management (CRM) · Consultation · Software Design andManagement · Project Planning and Execution · Collaboration · EducationalInitiative · Adaptability · Technical Consultation

• Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion.• Maintained constant communication with providers and managed the company's online accounts.• Initiated a quick and smooth process of emergency situations by communicating effectively with all departments and assisting with preparations and services.• Oversaw finances, expenses, and billing.• Created training manuals for operations.• Used different systems to provide the best resolution and excellent service(Asana, MSI, Looker, Admin, Google Workspace apps, Twilio, Slack, Notion).

• Generated leads using different platforms (Salesforce, Zoom, Linkedin, Official websites) to accelerate outbound sales.• Reached out to multiple businesses to build a relationship with the prospect.