Michael Friedman Email & Phone Number

Greater Seattle Area

- Successfully onboard large- and enterprise-sized customers by converting their recipe data from various formats into Galley's systems- Worked with Madklubben, Catering By Michaels, Nordstrom, Aramark Collegiate, Nutre Meals, Lifelong, and numerous others in 2023 to help migrate them to Galley- Use various technologies to accomplish conversion as required by originating systems: Machine Learning / AI, Snowflake database, Google App Script & related technologies, GraphQL, and others- Work directly with product, customer service, and customers to continually refine and improve onboarding activities- Support other professional service needs

Kenmore, Washington, United States (Remote)

- Serve as the primary contact and manage new customer onboarding and implementations- Enhance the implementation process and tools on complex implementation projects- Act as voice of the customer by surfacing trends, feature requests, influencing the product roadmap

Greater Seattle Area

- Technical lead for Lockheed Martin (M&FC), involved in integrating disparate publishing, PLM, and MPM systems (2022)- Technical lead for Los Alamos National Labs via Quark, Inc. involved in supporting enterprise publishing solutions and design (2022)- Windchill migration with SkyWest, upgrading enterprise content and publishing system (2022)- Architect and design for PLM / MPM project with CAE USA. This project includes design and iterative implementation for a complex parent company & sub-supplier manufacturing environment as well as integration with Deltek Costpoint ERP (2021).- Back-end architecture, design, and implementation for US Navy contract management project (2020). This project involved integration with IoT ThingWorx front-end, JSON intermediary over REST, and Windchill JAVA api back-end.- S1000D implementation project Technical Lead with General Dynamics Land Systems - Canada (2020)- Lead architect and development overseer for US Navy training support project (2019-2020). Responsible for work amounting to $500k in revenue on this project.- Design, installation, and support for service information management and logistics integration project with General Dynamics Land Systems - Canada (2018-2019)- Installation and support of SIM applications with CAE USA, Inc. (2018-2019)

Greater Seattle Area

- TechPubs was acquired by Flatirons in 2016.- Technical Lead and Lead Developer for United Airlines (2017-2018). Brought a complex project into managed Agile sprints, resolved long-standing technical issues, and provided visibility to stakeholders on project progress- Named on the CEO’s blog for excellent customer service- Same Techpubs responsibilities while stabilizing customer quality and retention during transition to Flatirons- Identified as a key knowledge-bearer for the Flight Operations vertical, leading and supporting project delivery for all customers and acting as intermediary for developer and support teams- Technical Lead for two Delta Airlines projects (2016-2017)

Dallas, Tx

- Responsible for design, oversight, and implementation of publishing technologies from business (process), technical (functional), and adoption perspectives: content management, publishing, distribution, and viewing- Primary contact for design, project management, and support for customers: Air Canada, Virgin America, Southwest Airlines, and Omni Air International- Additional technical infrastructure support and installation for customers: Atlantic Coast Airways, jetBlue, SkyWest, Spirit, United Airlines, VivaAerobus, and WestJet- Principle installer, troubleshooter, and onsite trainer for TPG TechSuite software, PTC’s Arbortext Editor, PTC’s Arbortext Publishing Engine, and PTC’s Windchill Content Management System- Specialization in stylesheet technology, particularly XSLFO and XSLT- Lead a team of customer-focused Solution Architects for implementation of various facets of publishing technology- System administration focus: Active Directory integration, SSL, infrastructure optimization, and automation

Dallas, Texas

- Customer liaison and support to Southwest Airlines, Air Canada, Virgin America, and Spirit Airlines- Rapidly adapted to a complex environment leading to successful completion of critical project milestones- Specialized in XSLT, XSLFO, and HTML to support customizations with an eye toward future improvement- Installed, troubleshooted, and maintained TechSuite and PTC content, authoring, and publishing software

TechPubs Global, Inc., Longmont, ColoradoContract length: 3 months, extended to 6 months- Closed a resource gap to support an XML-based HTML and XSLFO publishing project for Southwest Airlines- Rapidly adapted to a complex environment leading to successful completion of critical project milestonesState Bar of Wisconsin, Madison, WisconsinContract length: 2 years, ongoing- Established client confidence, resulting in two distinct projects: process redesign of production activities using XML technology and an online book-reader software development cycle- Led on-site analysis and process design meetings, provided XML process training, and acted as interface between the customer and on/offshore development teams- Combined deep standards-based process knowledge of publishing activities with known technologies to design two solutions- Process redesign work resulted in transitional 55% reduction in content time to market, with 70%-80% targeted for full implementation- Authored 90-page functional specification document detailing business needs and online book-reader use cases, resulting in active software development projectInnodata Isogen, Inc., Hackensack, New JerseyContract length: 3 months- Onsite system analysis of document management, XML authoring, and process-management tools for Wolters Kluwer in Toronto, Canada- Collaborative documentation creation across 3 business units, including XML authoring tool gap analysis and process flow diagrams

- Pre-sales support of client opportunities leading to 10 contracts over two years- Led client workshops to establish business need, identify project scope, and deep dive process analysis and design for 23 business units across 14 companies- Contributed detailed business and process knowledge with industry thought-leader peers in XML and web semantics to provide accepted solutions for international publishers including Wolters Kluwer, Simon & Schuster, Thomson, Practicing Law Institute, and Reed Elsevier- Produced an average 60%-70% time and cost savings for clients through effective process design, technology integration, and change management- Managed client projects from design into offshore implementation, detailing project plans, processes, and periodic resource management

- Instrumental in designing and directing business change from print-centric academic test publishing to an online model using XML, XSLT, XHTML, CSS, XSL-FO, and other technologies- Collaborated on and documented three corporate process redesign initiatives, resulting in approximately 70% timesaving streamlining of editorial, composition, and production/manufacturing processes- Created company standards for publishing operations, performed hundreds of training sessions for workflow software, administered a workflow-tracking system, and filed two patents for process and technology inventions- Highlights included designing a workflow that provided normal print, Braille print, and large print content on the same day. This drastically improved production efficiency, lowered development costs by two thirds, and provided a competitive business edge by delivering all formats at one time rather than serially.

Created and implemented composition standards, administered an internal production tracking database, provided on-going technical support for the production department, investigated and implemented useful technologies into production workflow. Provided training across the company in various technologies and production database systems.

Provided technical planning, purchasing, implementation, and support of various network installations and computer systems for small businesses (many publishing-related) in San Antonio, Texas. Work ranged from single-client computer fixes to installing 100-computer networked sales centers and optimizing T1-connected mutli-location LANs. Specialized in publishing companies and tweaking networks for optimum performance.

San Antonio, Texas Area

Managed the end-to-end workflow and production of two bi-monthly housing guide magazines (one San Antonio, one Austin) produced digitally for commercial printing. Assisted on digital video productions, and other projects as needed.

Responsible for managing schedules, deliverables, coordination of composition and manufacturing vendors, and interactions with internal clients for multiple clinical assessment projects.

San Antonio, Texas Area

Coordinate and compose various projects, digitally. Emphasis on projects was designing, arranging, and creating customer-friendly press-ready files on very short deadlines. Streamlined a bi-monthly housing guide magazine and co-prepared it for press.

Composed pages for assessment products in the Xyvision system (a tagged / stylesheet proprietary system precursor to XML and XSLT). Led several innovations in tagging which were adopted by Xyvision-capable composition vendors which are still in use over 10 years later.

Responsible for all manual pre-press functions (photographic plate-making, stripping, registration) for mostly 1-3-color projects. Created computer-based typesetting department to assist--and eventually replace--pre-press duties.

Bachelor Of Science - Bs, Information Technology, 3.93

Graduated with honors: 3.93 GPA.

Associate In Science, Nutrition Sciences

Activities and Societies: Phi Theta Kappa Attended DCCCD for Clinical Nutrition and genetics focus.

Associate Of Science - As, Advertising Art

Attended courses from 1988-1991 in conjunction with courses at San Antonio Art Institute. When SAAI closed in 1991, I refocused, adjusted.

Bachelor Of Fine Arts - Bfa, Drawing, Design

Did not formally receive a degree at this school; they closed, unaccredited 1 semester before the first class could graduate..