Sumaya Ahmed Email & Phone Number

Bangladesh

Bangladesh

** Excelled as Data Entry Specialist in Freight Forwarding Import Operations for 2 years, proficient in V-Sol, SAP, and Asycuda System.** Entered 300 documents monthly into SAP and V-Sol with precision, mitigating risk of demurrage costs (up to 50K per error).** Assisted in Import General Manifests and prepared XML for LCL Manifests, ensuring operational efficiency. ** Facilitated effective communication by issuing Arrival Notices to Sales Persons, Forwarders, and Consignees.** Demonstrated commitment by working holidays in a standby department, ensuring company success.** Engaged with customers for position updates, prioritizing accuracy of import manifests and operations.** Upheld the integrity of arrival status, vessel details, and registration information on SAP and V-Sol, ensuring data accuracy and compliance.

Managed 5 Clients and their 15 accounts in the Export department as a C&F, addressing inquiries, complaints, and providing shipment updates.** Managed 700+ export documents monthly for key clients like H&M and LPP, ensuring timeliness support. ** Maintained precise customer records to enhance satisfaction and facilitate smooth operations.** Collaborated across sales, marketing, and logistics teams for seamless export execution.** Provided real-time shipment updates and managed export risks effectively.** Handle clients to minimize their delays, damage, loss, or theft issue ** Ensured compliance with export regulations through proactive communication with stakeholders.

Chittagong

In charge of 13 associate at Obhai Solutions Limited, overseeing ride-sharing services for cars, motorbikes, and CNG with a focus on safety and reliability** Developed day-to-day objectives for call center operations** Conducted resource planning to optimize productivity of team** Analyzed call-center statistics including sales and customer service metrics** Managed call center budget, expenses, and resource allocation.** Recruited, trained, and coached team members to deliver exceptional customer service.** Improved customer handling procedures and monitored performance metrics.** Evaluated performance using key metrics such as accuracy and call-waiting time** Provided insightful reports to upper management for informed decision-making.

Aambagan, Chattogram.

• Key achievements: ** Led two successful projects** Conducted extensive data analysis and entry (5000 records), drafted agreements, ** Participated in client visits ** Conducted tele-sales surveys, and collaborated on creating a migration leaflet.

Chittagong, Bangladesh.

- Developed session plans and work agendas to streamline activities.- Spearheaded the recruitment process for interns at Jonaki’r Alo.- Conducted orientation programs for new team members to ensure a smooth onboarding experience.- Effectively distributed work assignments among both executives and interns.- Regularly checked and updated the work of team members to maintain high standards.

Iqbal Bhaban, 73 Agrabad C/A, Chittagong, Bangladesh.

- Contributed to the HR and Administration department, gaining valuable insights into organizational functions.- Acquired comprehensive knowledge about the structure and operations of the organization.- Meticulously recorded three years of annual leave taken by employees, ensuring accurate documentation.- Updated and maintained employees' personal files, ensuring data accuracy and compliance.- Successfully managed data entries related to HR records and processes.- Executed the collection process for temporary wages, demonstrating attention to detail and efficiency.

Chittagong Bangladesh

Need to lead team members of Documentation & Communication.

Bachelor Of Business Administration - Bba, Human Resources Management

Higher Secondary Certificate (Hsc), Business Studies

Secondary School Certificate (Ssc), Science