Sumesh Gopalakrishnan Email & Phone Number

Dubai, United Arab Emirates

Exchange O 365 administration (Managing around 95 mail boxes). Asset management. ADS and DNS. Avaya VoIP management (Avaya Manager). Help desk and Ticketing.Mail box Monitoring.IVMS (Managing HIK vision DVR, NVR and IP cameras)Configuring and managing printers(sharp, HP), toners Managing server room

Kerala, India

Monitoring and giving high priority for Customer support Monitoring alerts on mailbox and escalate for support. Updating and installing software. Monitoring all systems, servers, printers, mails, calls and fax for smooth operation. Raising tickets according to the customer complaints.Office 365 administration.

Bangalore

• Technical Support for End Users at IBM locally and remotely.• Lotus Notes Email Support provided.• Has knowledge on Remotely supporting multiple AS400 servers (LPARS) for different client• Providing level 1 support to AS400 servers by logging in, starting backups, performing health Checks, checking applications (through command line).• Working on IBM tools like Tacacs, Toxclient and Maximo.• Scheduling back up of servers through BRMS, monitoring backup.• Change management on servers.• Scheduling on-request batch jobs that require immediate execution• Invoke resolution and restart procedures in case of failures in the batch jobs• Assist in resolving batch scheduling conflicts (non-application) (root cause analysis and change management)• Provided IT support services, troubleshooting and system operation.

Bengaluru, Karnataka, India

Generating sales leadsKeep records of customer interactions, process customer accounts and file documentsFollow communication “scripts” when handling different topicsMeet personal/team qualitative and quantitative targets