Sumesh Kumar Email & Phone Number

Dubai, Dubai, United Arab Emirates

Kerala, India

• Hired, trained and coached staff members on customer service,food&beverage knowledge and health safety standards for the restaurant grand opening.
• Reduced valuable cost by 7% through tighter controls on inventory waste and overtime expenditure.
• Increased customer engagement on company social media accounts through interactive promotions and contests.
• Communicate well and used strong interpersonal skills to establish positive relationship with guest and employees.

Kuwait

• Oversee employee work in front and back of house to ensure compliance with company policies and food safety guidelines.
• Complete restaurant opening and closing procedures and manage deposits.
• produce monthly reports detailing sales trends and forecasts.
• Awarded employees for maintaining high sales.

Kuwait

• Check outlets before,during and after shift for proper setup and cleanliness.
• Worked with unhappy guests, making certain they leave pleased and return.
• Assist Manager on duty in programming "specials "into micros system.

Kerala, India

• Communicating service needs to chefs and stewards throughout operations.
• Provide feedback to department managers on the employees performance of the responsibilities.
• Everyday briefing and promote the staff by encouraging.

Kochi, Kerala, India

• Worked as a team member to achieve the highest level of customer service.
• Accurately handles financial transactions in the register.
• Maintain stock and monthly inventories.