•       Hired, trained and coached staff members on customer service,food&beverage knowledge and health safety  standards for the restaurant grand opening. •       Reduced valuable cost by 7% through tighter controls on inventory waste and overtime expenditure. •       Increased customer engagement on company social media  accounts through interactive promotions and contests.  •       Communicate well and used strong interpersonal skills to  establish positive relationship with guest and employees.

•        Oversee employee work in front and back of house to ensure compliance with company policies and food  safety guidelines. •        Complete restaurant opening and closing procedures and manage deposits. •        produce monthly  reports detailing sales trends and forecasts.   •        Awarded employees for maintaining high sales.

•       Check outlets before ,during  and after shift for proper setup and cleanliness. •       Worked with unhappy guests, making certain they leave pleased and return. •       Assist Manager on duty in programming  "specials "into micros  system.

•       Communicating service needs to chefs and stewards throughout operations.   •       Provide feedback to department managers on the employees performance of the responsibilities. •       Everyday briefing and promote the staff by encouraging.

•       Worked as a team member to achieve the highest level of customer service.  •       Accurately handles financial transactions in the         register. •       Maintain stock and monthly inventories.