Sumit Agarwal Email & Phone Number

Spearheaded product innovations for a marketing app, mySandesh, aimed at helping SMBs in India create and share promotionalcontent●AI Feature Development: Launched AI-driven features for SMBs, boosting content efficiency by 25% and premiumconversion by 58%.● Revenue Impact: Grew monthly revenue from ₹2.5 lakhs to ₹70 lakhs and user base from 10K to 100K within a month.● User Research: Used the "Mom Test" to refine features, addressing key pain points for non-converting users.

Worked on launching innovative solutions in recruitment tech industry, including a recruitment chatbot and AI tools for recruiters, and supported the onboarding of a new sales enablement tool ● Product Launch: Successfully launched a recruitment chatbot and other AI tools, to reduce recruiter’s workload ● Impact: Drove a 20%increase in recruiter productivity by integrating AI solutions ● Cross-functional Collaboration: Worked closely with product, sales, and marketing teams to ensure alignment and successful product launches

Gurugram, Haryana, India

Owned the end to end KYC funnel on the alternate investment platform. Worked with web app team on enhancing the user experience● Impact: Increased KYC completion rate by 15% by analyzing user behavior and removing the friction points● Problem Analysis: Talked with over 80 users and analyzed 300 user sessions with tools like MoEngage to understand issues● Prioritization: Proposed 6 possible solutions and prioritized 1 feature on the basis of high impact and less tech effort● Problem Solving: Built a product feature that solves identified problems and shipped it within 15 days● Data Orientation: Created data reports to measure the success of new feature by comparing with historic data● Collaboration & Team work: Collaborated with vendors, QA team and developers to fix the technical issues after launch

Graduated as a Top Fellow with Rank 1 from the Product Management Fellowship, acquiring the following skills● Core skills: User Research, Problem Framing, Wireframing, UX/UI Principles, Defining & Analysing Metrics, SQL, System Design● Data & Analytics Tools: Tableau, Advanced Excel● Other Product Tools: Whimsical, Figma, Miro, MoEngage, Jira, Clarity

Worked on revenue optimization of the movie theatre. Ideated on the ways to improve overall operational efficiency● Gap identification: Conducted a thorough analysis to identify revenue optimization opportunities for a movie theatre● Problem discovery: Identified pain points by conducting customer interviews, leading to discovery of problems whileordering snacks● Execution: Introduced a dynamic pricing structure based on movie type, timings and days to maximize occupancy rate

Founded RIDEZY, a student-focused bike rental startup, demonstrating entrepreneurial spirit and product development skills

Managed a petrol station (serving an area of 100 sq km) with a team of 15. Ensured efficient day to day operations in finance, sales and legal.● Customer acquisition: Implemented targeted credit strategy for Logistics Service Providers, driving a 133% sales increase to 7000 liters/day● Retention: Implemented customer loyalty program, boosting customer retention by 25% and driving repeat business● Upsell: Diversified customer offerings with on-ground services and repair workshop, driving a 20% increase in customer base● Customer service: Successfully resolved customer complaints and concerns, ensuring high levels of customer satisfaction and loyalty

Part-time jewellery sales experience boosted communication and customer service skills, while developing an appreciation for design and detail

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Engineering - Be, Civil Engineering