Sumit Agarwal Email & Phone Number

• Spearheaded product innovations for a marketing app, mySandesh, aimed at helping SMBs in India create and share promotionalcontent
• AI Feature Development: Launched AI-driven features for SMBs, boosting content efficiency by 25% and premiumconversion by 58%.
• Revenue Impact: Grew monthly revenue from ₹2.5 lakhs to ₹70 lakhs and user base from 10K to 100K within a month.
• User Research: Used the "Mom Test" to refine features, addressing key pain points for non-converting users.

• Worked on launching innovative solutions in recruitment tech industry, including a recruitment chatbot and AI tools for recruiters, and supported the onboarding of a new sales enablement tool
• Product Launch: Successfully launched a recruitment chatbot and other AI tools, to reduce recruiter’s workload
• Impact: Drove a 20%increase in recruiter productivity by integrating AI solutions
• Cross-functional Collaboration: Worked closely with product, sales, and marketing teams to ensure alignment and successful product launches

Gurugram, Haryana, India

• Owned the end to end KYC funnel on the alternate investment platform. Worked with web app team on enhancing the user experience
• Impact: Increased KYC completion rate by 15% by analyzing user behavior and removing the friction points
• Problem Analysis: Talked with over 80 users and analyzed 300 user sessions with tools like MoEngage to understand issues
• Prioritization: Proposed 6 possible solutions and prioritized 1 feature on the basis of high impact and less tech effort
• Problem Solving: Built a product feature that solves identified problems and shipped it within 15 days
• Data Orientation: Created data reports to measure the success of new feature by comparing with historic data

• Graduated as a Top Fellow with Rank 1 from the Product Management Fellowship, acquiring the following skills
• Core skills: User Research, Problem Framing, Wireframing, UX/UI Principles, Defining & Analysing Metrics, SQL, System Design
• Data & Analytics Tools: Tableau, Advanced Excel
• Other Product Tools: Whimsical, Figma, Miro, MoEngage, Jira, Clarity

• Worked on revenue optimization of the movie theatre. Ideated on the ways to improve overall operational efficiency
• Gap identification: Conducted a thorough analysis to identify revenue optimization opportunities for a movie theatre
• Problem discovery: Identified pain points by conducting customer interviews, leading to discovery of problems whileordering snacks
• Execution: Introduced a dynamic pricing structure based on movie type, timings and days to maximize occupancy rate

Founded RIDEZY, a student-focused bike rental startup, demonstrating entrepreneurial spirit and product development skills

• Managed a petrol station (serving an area of 100 sq km) with a team of 15. Ensured efficient day to day operations in finance, sales and legal.
• Customer acquisition: Implemented targeted credit strategy for Logistics Service Providers, driving a 133% sales increase to 7000 liters/day
• Retention: Implemented customer loyalty program, boosting customer retention by 25% and driving repeat business
• Upsell: Diversified customer offerings with on-ground services and repair workshop, driving a 20% increase in customer base
• Customer service: Successfully resolved customer complaints and concerns, ensuring high levels of customer satisfaction and loyalty

Part-time jewellery sales experience boosted communication and customer service skills, while developing an appreciation for design and detail

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Engineering - Be, Civil Engineering