Sumit Arora Email & Phone Number

Manali, Himachal Pradesh, India

In my role as Corporate General Manager at Pause Hospitality and Infra Pvt Ltd in Manali, Himachal Pradesh, I spearheaded the pre-opening of a resort, managing staff recruitment, vendor relationships, and budget preparation. I also focused on brand management, sales, and marketing to drive service excellence and guest satisfaction.

Jaipur, Rajasthan, India

Highly skilled and results-driven hospitality professional with a proven track record in strategic leadership, P&L management, and operational excellence. Adept at recruiting and managing top-performing teams, optimizing vendor relationships, and leveraging property management systems to drive efficiency and profitability. Committed to delivering exceptional guest experiences and achieving business objectives. Seeking a challenging leadership role within the hospitality industry to contribute expertise and drive organizational success.

Rajasthan, Haryana India

> Initially joined Mana Hotels, Ranakpur, Rajasthan, to oversee operations for both properties at Ranakpur and Kumbhalgarh. During the COVID-19 lockdown, successfully managed remote operations for the Rajasthan properties before transitioning to The Platinum Hotel, Karnal, Haryana.> Supervised operations of a 42-room property with a banquet hall accommodating up to 1,000 guests, ensuring seamless service delivery and operational excellence.> Directed all aspects of day-to-day hotel operations, including front office, F&B, housekeeping, and event management, with a focus on maximizing profitability and enhancing guest satisfaction.> Collaborated with the Noida sales team to drive post-COVID revenue recovery for both Mana Hotels and The Platinum Hotel, achieving significant growth in sales.> Spearheaded the development and implementation of Standard Operating Procedures (SOPs) and best practices to improve service quality and operational efficiency.> Played a pivotal role in creating and executing strategic business plans, including budget preparation, forecasting, and achieving revenue targets, resulting in a 65% increase in profit levels.> Effectively utilized marketing strategies to boost room occupancy and banquet utilization, strengthening the hotel's competitive position in the region.> Delivered high-quality event planning and management, ensuring flawless execution for corporate and social events at the banquet hall.

Kufri, Shimla, Himachal Pradesh

Responsibilities Directly reporting to the Chairman of the Company. Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become Ensure compliance with licensing laws, health and safety and other statutory regulations. Responsible for entire operations of the resort consisting of 49 rooms and 3 food & beverage outlets, 2 lawns, Spa, Kids room, play room. Ensure implementation of systems and procedures laid down and submission of information and reports regularly as required from time to time.  Assist the management in preparation of hotel and department budgets.  To achieve consistent Brand Standard Delivery and support the creation of a Service Excellence culture across the brand. Control all operational costs, variable and fixed within laid down parameters.  Organize and implement effective training of staff and executives on an ongoing regular basis.  Organize optimum utilization of staff, facilitate maintenance of industrial harmony and settle staff grievances and problems expeditiously.  Plan and implement promotional campaigns and constantly strive to increase sales, exploit all opportunities for favourable publicity in the news media and recommend to the management for its approval, programme for incentive discounts and commissions for promoting sales. Increased the food sale by 50%-60% in one year span of time. Develop and implement a yearly operating budget including setting room rates, occupancy forecasts, revenue projections and department expenses. Ensure compliance with company standards for personnel administration and performance, service to patrons, and budget.

Gurugram, Haryana, India

• Led the inaugural team at The Courtyard Boutique Hotel, ensuring VIP guest satisfaction and profitability.• Managed property operations, HR matters, and guest services to drive continual improvement and achieve corporate goals.• Joined Hotel before opening & solely & independently put the property in to operations.• Coordinated, directed and managed the entire hotel operations, to achieve maximum profitability, ensure complete guest satisfaction, and thereby protected the bottom line business.• Ensured compliance with licensing laws, health and safety and other statutory regulations with the guidance of the CFO

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Hotel/Motel Administration/Management, A+

Activities and Societies: Hotel & Restaurant Operations

Bhm, Hotel, Motel, And Restaurant Management

Intermediate, Arts, B+

Matric